Service Requests and ticket logging system (ServiceNow).• Install, upgrade, support, and troubleshoot Windows 11, and Microsoft Office • Microsoft Intune, using Auto Pilot process to set up the devices with Multiple OS.• Installation and troubleshooting infrastructure.• Set up workstations • Respond to customer inquiries in a timely and efficient manner.• Install and configure hardware, software, and networks.• Ensure all IT systems are functioning properly.• Research and recommend new technology solutions.• Maintain documentation and records of system updates and repairs.• Providing system administration and support for Windows, Active Directory, and associated software.

• Perform on-site analysis, • Install, configure, test, maintain, monitor, and troubleshootingto deliver required desktop service levels.• Hardware break/fix support and warranty support for system• Configure new users to the domain• Assist with securing the network by setting security updates promptly.• Support of software systems • Troubleshoot network connectivity (LAN/WAN) • Troubleshooting and supporting emails• Coordinate and plan installations•EUC Equipment, Software, and related Services to the Client.

• Providing IT and Desktop support as a level I &IIand assistance to authorized users.• Coordinate and plan installations, de-installations, cascades, moves/migrations, and add changes for all EUC Equipment, Software, and related Services to the Client.• Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity • Maintained hardware and software, monitored network servers, and continually analyzed server