Who is Manik Sharma? Overview
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Manik Sharma is listed as Automation and Security Engineer at Next7 IT, based in Jammu & Kashmir, India. AeroLeads shows a matched LinkedIn profile for Manik Sharma.
Manik Sharma previously worked as Automation & Security Engineer at Next7 It and Assistant Team Manager at Rvs Iglobal - White Label Service Provider. Manik Sharma holds Bachelor Of Engineering - Be, Computer Science from Yogananda College Of Engineering And Technology, Purkhoo ,Jammu.
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Next7 IT
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About Manik Sharma
Manik Sharma | IT System EngineerWith a solid foundation in computer science, I specialize in designing, implementing, and maintaining IT infrastructure. As an IT System Engineer, I excel in providing exceptional technical support and also serve as an Assistant Team Manager, co-leading a team of ten. My role involves ensuring timely project completion, maintaining high-quality outcomes, and fostering effective communication and coordination.Key Responsibilities:Technical Support: Deliver outstanding technical assistance and resolve complex client issues.Team Leadership: co-manage a team of 10, overseeing deadlines and quality standards.Project Oversight: Supervise project timelines and coordinate tasks for efficient delivery.Communication: Enhance team productivity through clear and effective communication.---------------------------------------------------------------------In my role with the NOC (Network Operations Center) team, I handle remote monitoring and maintenance of IT infrastructure, managing alerts for network devices such as servers, firewalls, routers, access points, PDUs, and ILOs. I address issues related to CPU usage, memory, device status, storage, and hardware failures.Key Responsibilities:Alert Management: Monitor and respond to alerts for various network devices, covering CPU issues, memory issues, device status, storage, hardware failures etc.Backup & Recovery Solutions: Implement and manage backup solutions using tools like:Veeam Backup & ReplicationVeeam Backup for Microsoft 365Veritas Backup ExecAcronis Cyber ProtectKiwi CatTools by SolarWindsAzure BackupsWindows Server BackupsInfrastructure Backup: Ensure backups for servers, firewalls, switches, routers, mailboxes, OneDrive, SharePoint etc. with regular testing to confirm backup integrity.------------------------------------------------------------------I am also responsible for patch management, crucial for IT infrastructure security and stability. This involves:Patch Deployment: Coordinate and deploy software patches across systems to address vulnerabilities and enhance performance.Patch Testing: Test patches in a controlled environment to ensure compatibility before full-scale implementation.Monitoring & Reporting: Track patch status, ensure timely application, and generate reports for compliance and effectiveness.Issue Resolution: Resolve conflicts or issues arising from patch deployment.My role in patch management ensures systems remain secure, up-to-date, and resilient, contributing to overall IT infrastructure reliability and security.
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6 roles
Manik Sharma work experience
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Automation & Security Engineer
Assistant Team Manager
Nov 2023 - Nov 2024
It System Engineer
Monitor and manage alerts for network devices, including servers, firewalls, routers, access points, PDUs, and ILOs.Address issues related to CPU usage, memory, device status, storage, hardware failures etc.Implement and manage backup solutions using Veeam, Veritas, Acronis, Kiwi CatTools, Azure Backups, Windows Server Backups, RMM, OneDrive etc.Ensure backup integrity with regular testing for servers, firewalls, switches, routers, mailboxes, OneDrive, SharePoint, etc.Deploy, test, and monitor security patches, functional patches, and version upgrades.Create and manage users, computers, and groups in AD server, assign permissions to share folders in the FILE server etc.Configure and manage standard group policies.Provide server performance monitoring and reporting to clients.
Jul 2022 - Nov 2024
Trainee It Engineer
As a Trainee IT Engineer, I learned the fundamentals of IT infrastructure, hardware, software, and network systems. I assisted in configuring, troubleshooting, and maintaining computer systems, software, and hardware components. Through on-the-job training, I worked closely with senior IT staff to gain practical experience and develop my skills.
Jul 2022 - Dec 2022
Customer Service Executive
Responding to customer inquiries: Customer service specialists are typically the first point of contact for customers seeking assistance. They must promptly and professionally respond to customer inquiries via phone, email, chat, or in person, providing accurate information and resolving issues to the best of their ability.Resolving customer complaints: Customer service specialists are responsible for handling customer complaints and finding solutions to resolve them. This may involve actively listening to customers, empathizing with their concerns, and offering appropriate solutions or escalating issues to higher authorities when necessary.Providing product/service information: Customer service specialists are knowledgeable about their organization's products or services and are responsible for providing accurate information to customers. This may involve explaining product features, pricing, billing inquiries, or service options, and assisting customers in making informed decisions.Maintaining customer records: Customer service specialists are responsible for accurately documenting customer interactions and transactions in the organization's customer relationship management (CRM) system or other record-keeping tools. This helps in maintaining a comprehensive and up-to-date customer database for future reference and analysis.Resolving technical issues: In some industries, customer service specialists may also be responsible for providing technical support to customers. This may involve troubleshooting technical issues, providing step-by-step instructions, or coordinating with technical teams to resolve complex problems
Aug 2021 - Nov 2021
3 education records
Manik Sharma education
Bachelor Of Engineering - Be, Computer Science
Higher Secondary
Jp World School Jammu
High School Diploma
FAQ
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What company does Manik Sharma work for?
Manik Sharma works for Next7 IT.
What is Manik Sharma's role at Next7 IT?
Manik Sharma is listed as Automation and Security Engineer at Next7 IT.
Where is Manik Sharma based?
Manik Sharma is based in Jammu & Kashmir, India while working with Next7 IT.
What companies has Manik Sharma worked for?
Manik Sharma has worked for Next7 It, Rvs Iglobal - White Label Service Provider, Rvs Iglobal, and Startek.
How can I contact Manik Sharma?
You can use AeroLeads to view verified contact signals for Manik Sharma at Next7 IT, including work email, phone, and LinkedIn data when available.
What schools did Manik Sharma attend?
Manik Sharma holds Bachelor Of Engineering - Be, Computer Science from Yogananda College Of Engineering And Technology, Purkhoo ,Jammu.
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