• Data Entry/update offers in the “Offer Management” booking system.• Issue contracts on behalf of Artists to purchasers.• Assist in the management of billing, reporting and payment collection for all clients.• Creating and maintaining records on a collection of venue availability, signed contracts, deposits, marketing plans & assets, ticket counts, as well as final settlements from purchasers and venues.• Training & organizing participants in the internship program of the company.• Provide briefings and reporting on assigned activity on a weekly basis to senior management.• Collaborate with other team members to ensure the timely and accurate completion of tasks.

- Oversee general operations.- General office administrative duties.- Assist in purchase ordering and properly record stock intake.- Document expenses and hand in reports.- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments.- Prepare, review and modify general templates, letters and reports.- Maintain partner calendars – Organize, schedule, and confirm appointments.

• Handled 50-60 calls daily and reduced the waiting time from 10 to 7 minutes by providing excellent customer service; resulting in customer satisfaction.• Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance, troubleshooting and complaints in a timely and responsive manner.• Assisted with placement of orders, refunds, cancellations, or exchanges, resulting in 5-star review and feedback from the customers.

• Answered incoming customer calls/ emails/social media queries with regard to billing concerns.• Responded to customer questions utilizing established service de-escalation techniques.• Maintained a high level of professionalism and build a positive rapport with every customer.• Updated customer information in the customer service database for each customer interaction.

• Composed and proofread correspondence, screened telephone calls, scheduled meetings• Greeted guests as soon as they arrive and connect them with the appropriate persons.• Copy, file, fax and maintain paper or electronic documents and records for all required transactions.• Sorted mail and sent couriers across the world by selecting the most efficient delivery partner.• Ordered office supplies inclusive of pantry stuff, stationery, emergency kit, and PPE supplies.• Noted all office expenses in excel and work efficiently with budgets. • Booked and prepared boardrooms for meetings; cleaned and organised kitchen and common areas.

• Made travel arrangements which aided efficient time management within the organisation. • Assisted the Executive Assistant to the Directors for daily operations like handling meeting schedules, travel arrangements, drafting emails for announcements by higher management. • Acted as the first point of contact between the University and Students and provided 100% response rate to each query within 24 hours’ time frame.• Performed data entry of incoming inquiries through different marketing channels, sorted these for use by the sales team.• Copy, file, fax and maintain paper or electronic documents.• Sorted mails and emails and sent those to concerned departments efficiently on daily basis. • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.• Collaborated with the management team to create and post weekly and monthly reports for leadership and administrative teams and acted as liaison between all departments to ensure proper communications and reporting practices.