Manika Matta Email & Phone Number

Hyderabad, Telangana, India

- Managed short-term capacity planning for Amazon Customer Service Contact Center for EU Emerging Markets (Netherlands and Sweden) with a network of in-house operations and global vendors to ensure optimal network capacity.- Part of the Metrics, Reporting and Implementation workstream delivering solutions on Customer Service product standardization, automation and streamlining processes within Amazon CS Capacity Planning teams worldwide.- Key BAU deliverables include identifying trends in the incoming contact volume data, analyzing impacts on key metrics, propose tactical routing solutions and drive operations process improvements while communicating to technical stakeholders and executive leadership.- Worked in lock-step with multiple business teams such as Workflow, Global Outsourcing, Customer Experience and Partner Management teams for capacity management of the designated region.

Gurugram, Haryana, India

- Supply Planning & Scheduling of Packaging material.- Inventory planning i.e. managing desired level of responsiveness vs cost efficiency trade off.- Reduction of PM obsolescence.- OTIF Improvement by ensuring PM availability as per requirement.- Migration to SAB IBP for MRP Planning of components.- Created a value stream for PM for mapping vendor capacity, packing capacity, storage unloading capacity against demand plan.- Tracking & monitoring of Vendor Delivery Performance Report.

Gurgaon, Haryana, India

- Supply Planning & Demand Planning and complete Order to Cash management for Domestic and International BD Customers.- Plan and Implement Plant and Supply Chain Optimization projects.- Work on Strategic Plant and Supply Chain Deliverable.-Creating Dashboard for KPI, Balance Score Card for Plant and Supply Chain Management.

Gurgaon, Haryana, India

-Global supply network planning and inventory management for Hypo & PIVC products.-Responsible for preparing MPS ( Master Production Schedule) and dispatch plan for Asia, Europe, Canada & USA.-Long term planning (LTP) for financial submissions and Capacity Expansion plans for global plants.-Responsible for Inventory projection and financial submissions to Worldwide Finance team.-Cost saving initiatives by transfer of manufacturing lines from Singapore to India.

Pune Area, India

-Supply planner for 3 units based at Jamshedpur and Phaltan for more than 400 end products. -Supply planning through MRP on bimonthly basis to ensure right parts at right time in right quantity. -Involved in strategic planning for domestics & import demand planning for 3-year horizon. -Drive S&OP plan through 3 months rolling forecast and critical supplies plan to take supply chain strategies.-Implemented MRP for one of the business units.

New Delhi Area, India

To improve the complain resolution process of engineering department by reducing the delays which take place in rectifying complaints.

Jamshedpur Area, India

-Created an Integrated Plant Level Value Stream Map for 7500 engines per month.-Identified bottlenecks for making 7500 engines per month.-Standardized the effective Cycle Time calculation across plant.-Identified waste and non-value added work and did loss analysis on Minitab and MS Excel.-Standardized the VSM Process.

Karnataka, India

-To understand the business processes and get familiar with the functionalities of various departments of the organization.-Undergone training on “Conversion of Iron Ore to Steel”.

Master Of Business Administration (Mba), Operations Management

Activities and Societies: Member and SPOC of Spandan Committee(committee working for social causes)

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering

Activities and Societies: Worked for VSO (Voluntary Services Organization),Manipal, (2012-13). Worked as a script writer in dramatics.