~Revenue management, encompassing P&L responsibility, Service Revenue, Gross Margin, OrderBooking & Receivables Management~ Accountable in identifying and developing individual and institutional clients, thereby generating a high turnover for the organization~ Tasked with rapid business expansion including delivery assurance, customer satisfaction, and the overall client relationship~ Provide value added services to Banking customers within the region, by generating new business and manage sales strategies and operations of Wipro InfoTech~ Revenue management, encompassing P&L responsibility, Service Revenue, Gross Margin, OrderBooking & Receivables Management~Coordination and management of client short term projects/special events (i.e. Disaster Recovery, BCP, patch updates etc.)

~ Supervise 49 personnel, schedule work hours, approve leave requests, resolve conflicts, complete performance evaluations, and resolve problems with payroll.~ Upgrade and configure network equipment (servers, hubs, switches, and routers) for use on operational networks. Including installation and troubleshooting of Windows 2003 Servers, Cisco Routers and Exchange Servers.~ Provide support in resolving PC, printer and network problems either directly or by phone~ Managed with infrastructure to handle hardware and software configurations. ~ Established change control process.

~ Ensure that service delivery takes place based on the Service level agreements.~ Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery~ Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge.~ Manage all day to day activities of the Service Desk, Asset Management Team and the Vendor Management team.~ Act as an escalation point for all Service Desk and Branch Support issues for the Customer and End Users.~ To act as a single point contact for the customer irrespective of the location for all service related issues.