> Responsible to effectively and efficiently responded to customer calls/make outbound calls to customers (if required, for a follow up), reply to their queries, and resolved issues.> Worked on sales of diverse credit lines and loans of Barclays products keeping the customer satisfaction as the top priority. Established long-term relations with customers and increased revenue by 10%.> Ensured the quality of output and accuracy of information is maintained. Demonstrated product and segment knowledge and referral abilities.> Dealt with customer queries and ensured appropriate resolution is offered to be able to manage customer experience.> Handled customer requests with the support of clearly defined scripts and processes. Adhered to the Service Level Agreements specified by the client/process and ensure adherence to time schedules.> Identified customer needs as well as cross- and up-sale opportunities. Successfully achieved 70% of referred prospects converted into clients.

> Responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings.> Crafted business proposals given by sales team and contracts to draw in more revenue from clients.> Maintained meaningful relationships with existing clients to ensure that they are retained. > Conducted market competitive analysis to develop roadmap and sales strategy to secure new business.

> Conducted routine inspections to better understand client's financial track records. Performed risk analyses and used the findings to inform the amount of credit extended.> Provided high quality, technical presentations for credit actions involving loan requests, renewals & modifications, risk rating assessments and charge- off/reserve determinations.> Called , discussed and collected outstanding on Account. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off.> Informed clients about the outcome of their credit applications. Collection calls and/or correspondence in a fast paced goal oriented collections department.> Negotiated interest rates and payment plans that account for potential risks identified earlier.> Provided additional financial support to eligible and steadfast clients upon request.

> Responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.> Performed routine customer account maintenance and routine research request. Took ownership of customers issues and following problems through to resolution. Identified solution cross-sell and up-sell opportunities. > Developed service procedures, policies and standards. Kept accurate records and document customer service actions and discussions. Improved customer service experience, created engaged customers and facilitated organic growth.> Responded to customer service issues in a timely manner. Created effective customer service procedures, policies, and standards.