Manikandan Dhanam Email & Phone Number

Bengaluru, KA, IN

Bengaluru Area, India

Delivering prompt and courteous responses to customer inquiries through multiple channels while ensuring adherence to company policies. Proficiently resolving issues, building product knowledge, and engaging with customers to foster long-term relationships and gather valuable feedback.Expertly managing and de-escalating customer complaints and conflicts in.

Bangalore

• Worked on Report creation/generation using Zoho business tool.
• Operate and enhance analytic-driven processes for the clients on a periodic basis, including synthesizing the data, performing the necessary quality checks.
• Dashboard Creation and Report Analysis using cloud fare.
• Handles monthly report generation of over 600 clients.
• Currently handling report generation of over 600 clients which involves database handling using SQL.
• Interact with internal and client teams to respond Ad hoc requests.

Bengaluru Area, India

• It involves working closely with several internal Landmark group stakeholders that includes product, engineering, business and other operations teams across domains like payments, orders, fulfillment etc.
• Responsible for handling the customer Support operations on Landmark Marketplace. This involves working extensively with multiple external vendors.
• Follows detailed documentation and instructions to execute a variety of process- oriented tasks to support demand and supply matching activities.
• Have driven a daily report in pivot table with the help of customer order details which is stored in the data base.
• Handle common database procedures such as upgrade, backup etc.

Master Of Computer Applications - Mca, Computer Programming, Specific Applications, 66.5%

Activities and Societies: batminton, cricket, reading books

Bca, Computer Applications

Activities and Societies: Was a part of library management and volunteer in department and cultural activities