Manikandan Gopalakrishnan Email and Phone Number

 Real time monitoring of transaction both financial and non-financial transactions. Sound knowledge on UPI and BBPS work flow. Framing and Providing queries for daily reports. Fault Identification & Trouble shooting of basic level. Providing first level support to bank and internal team. Working on issue to resolve within SLA. Preparing Ad hoc reports on daily basis. Providing L1 support with production DB to the development during activity and Patch movement. Framing SQL query for monitoring of all type of transactions. Team Player with good interpersonal, communication and fast learning skills.

Live monitoring of site down and power alarms and escalating to FME and resolving the affected sites within the SLA period

Monitoring the alarms by severity basis and escalating to market and delivering 48Hrs alarm free site to the market.