Experienced Manager with a demonstrated history of working in the retail industry. Skilled in Sales, Accounting, Customer Relationship Management (CRM), Market Research, and Sourcing. Strong professional with a Master of Business Administration - MBA focused in Marketing and human resources from SIVET COLLEGE.
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Manager - OperationsReliance Jiomart Jul 2022 - Feb 2024Chennai, Tamil Nadu, India• Responsible for the End to end Operations, business strategy and P&L • Managing a Fleet Size of 800+ Delivery Executive trough a team of 30+ • Handling 1.5K + Orders per Day (OPD) With SLA AVG less than D1 • The Primary owner of serviceability, Quality of Service - SLA(Service level Agreement) & SLA Compliance • Upholding Primary Response Of Improving Customer Experience And Delivery Executive Experience • Maintain Store Performance Matrices In Line With Prescribed Target… Show more • Responsible for the End to end Operations, business strategy and P&L • Managing a Fleet Size of 800+ Delivery Executive trough a team of 30+ • Handling 1.5K + Orders per Day (OPD) With SLA AVG less than D1 • The Primary owner of serviceability, Quality of Service - SLA(Service level Agreement) & SLA Compliance • Upholding Primary Response Of Improving Customer Experience And Delivery Executive Experience • Maintain Store Performance Matrices In Line With Prescribed Target & Thresholds • Drive Efficient Store & Inventory. Maintain the inventory within the best Shrinkage Level of 0.3 • Moniter Inventory Levels And Coordinate With The Inventory Team To prevent Stock outs and Overstock Situation • Ensure Accurate And Timely Order Processing , Picking, Packing, and shipping • Handling commercial and C&A without any exceptions Show less
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Dark Store ManagerSwiggy Instamart Jul 2021 - Jul 2022Chennai, Tamil Nadu, India• Support partner in day-to-day operations deliver on operational plans against the strategic vision for the company • Establish an operating rhythm of the business to ensure the partner stores are running efficiently • Own all Business Metrics related to Instamart for their zones • Manage a team of Leads for delivering unparalleled business performance for catering to Instamart Demand and for delivering the best customer experience • Own consumer experience on aspects such as… Show more • Support partner in day-to-day operations deliver on operational plans against the strategic vision for the company • Establish an operating rhythm of the business to ensure the partner stores are running efficiently • Own all Business Metrics related to Instamart for their zones • Manage a team of Leads for delivering unparalleled business performance for catering to Instamart Demand and for delivering the best customer experience • Own consumer experience on aspects such as order fulfilment, SLA adherence, quality etc. • Support partner to improve Store Manpower efficiency, improve order fill rates, optimize ambient and cold storage space and manage stringent processes to reduce pilferage • Support partner in maintaining highest levels of stock availability and CX metrics and support growth drivers • Support stock management, stock movement across multiple phases and audits • Help with the recruiting operations team and oversee new employee onboarding and training programs Show less
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Retail ManagerDhaanyam Super Stores Private Limited Jan 2019 - Feb 2021Chennai, Tamil Nadu, IndiaROLES AND RESPONSIBILITIES:• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff• Ensure high levels of customers satisfaction through excellent service• Complete store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards.• Report on buying… Show more ROLES AND RESPONSIBILITIES:• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff• Ensure high levels of customers satisfaction through excellent service• Complete store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards.• Report on buying trends, customer needs, profits etc.• Propose innovative ideas to increase market share.• Managing budgets.• Maintaining statistical and financial records.• Dealing with customer queries and complaints.• Overseeing pricing and stock control.• Preparing promotional materials and displays.• Liaising with head office.• Manage stock levels and make key decisions about stock control. Show less -
Team LeaderFlemingo Duty Free Shop Pvt. Ltd. Jul 2018 - Jan 2019Chennai, Tamil Nadu, India• Attentinig the passengers and explaining about the products.• Make them to buy high value products.• Increasing sales revenue.• Upselling and cross selling.• Inventory check and control.• Doing billing in POS.• Advising the customers about their allowances according to the country they traveling. -
Team Leader - Sales And MarketingOppo Mobiles India Pvt. Ltd. Jun 2016 - Jul 2018Chennai, Tamil Nadu, IndiaROLES AND RESPONSIBILITIES:• Maintain Oppo Sales Representatives.• Increase sales by motivating OSR. • Allocating targets to OSR and follow up.• Maintain relationship with dealer and distributor.• Coordinate with distributor to take orders and deliver stocks to dealer.• Creating new dealers. • Recruiting new OSR’s.• Branding and Promotional Activities. -
ExecutiveSpi Global Nov 2014 - Jan 2016Chennai, Tamil Nadu, IndiaROLES AND RESPONSIBILITIES:• Oversees source document conversion to XML for repository content archival and maintains quality control.• Organizing shared content and establishing guidelines for reuse.• Prioritizes and tracks projects and maintains conversion and publishing schedules.• Coordinates with designers, developers, and the website team to determine and adapt best practices for delivering the content on the web.• Preparing online questions and answers for students in… Show more ROLES AND RESPONSIBILITIES:• Oversees source document conversion to XML for repository content archival and maintains quality control.• Organizing shared content and establishing guidelines for reuse.• Prioritizes and tracks projects and maintains conversion and publishing schedules.• Coordinates with designers, developers, and the website team to determine and adapt best practices for delivering the content on the web.• Preparing online questions and answers for students in US and UK.• Picking questions from previous version. And creating for new syllabus.• Checking ledgers, journal entries, balance sheet and all other accounting entries are made correctly or not.• If not should correct them.• Rectifying the errors. Show less
Manikandan I Education Details
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First Class -
Second Class
Frequently Asked Questions about Manikandan I
What is Manikandan I's role at the current company?
Manikandan I's current role is Organized and detail-oriented Manager with 9+ years of experience ensuring smooth operations and excellent customer serv.
What schools did Manikandan I attend?
Manikandan I attended Sivet College, D.b. Jain College.
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