Manikandan Muthukumar Email & Phone Number

Achievement-driven Professional with over 3 years of experience in banking; targeting assignments in Branch Operations, Financial Analysis & Business Development within IT, BFSI & Fintech sectors with a leading organization of repute.* Qualified professional with experience in Business Development, Banking Operations, credit monitoring, Team Handling, Portfolio Management, KYC Verification & AML Monitoring* Managed branch operations with key focus on top-line and bottom-line profitability by ensuring optimal utilization of resources * Improved branch productivity and drove consistent & efficient delivery of services by streamlining operations, conducting surprise audit checks and identifying & mitigating risks * Ensured high quality services were provided to customers within the agreed compliance and regulatory norms (RBI, FEMA, AML guidelines and KYC norms) * Designed marketing programs to drive branch competition using sales rewards and recognition; provided strategic direction for staff and channel resources *Maintained and expanded the database of prospects of the organization through use of Internet and Databases to effectively identify new targets for Marketing *Delivered extensive support during internal/ external audit assignments *Excellent People Manager with skills to motivate and engage seamlessly with people across levels to deliver result *Formulated and implemented the strategy to build scalable processes that will improve the client experience, operational control and efficiency*Identifying prospective clients, generating business from new accounts & developing them to achieve consistent profitability *Maintaining cordial relations with customers to sustain the profitability of the business and managing grievances and resolved issues for customer retention *Served as Back Up to Branch Head *Supported execution of complex transactions across all business areas *Ensured the highest levels of service to current and prospective customers with focus on consistent & superior experience with the bank *Built relationship with key clients, acquired new client, ensured their retention and repeated business generation, provided the best in class client services availing multiple products and servicesHighlights: *Achieved the target of promoting social security schemes of Government of India to common public which would stay as security background for their life *Attained Nil NPA continuously as a result of effective Credit monitoring and risk analysis*Played a key role in delivering the branch business targets

• Assistant Manager Officer Scale 1

  Public Sector Bank

  Sep 2019 - Present - Chennai, Tamil Nadu, India

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  Sri Sairam Engineering College

  Electrical And Electronics Engineering