Manikandan Ravi Email and Phone Number

Provided L1 support of trouble shooting in desktop & Laptop ( Both Hardware & OS level).  Provided L1 support on software and applications to the point of installation and basic use; if required need to escalate with application owners.  Experience on DNS, DHCP, Office365.  Uses troubleshooting techniques to identify network related issues.  Help end-user with access & account issues based on defined/documented guidelines, policies and procedures  Complies with schedule adherence to ensure the overall service level targets are achieved.  Identifies and provides input on unique (or) recurring user problems.  Ensuring the IT assets are maintained across business accurately.  Enabling the Provisioning and de-provisioning of IT assets as per the agreed guidelines and procedures.  Auditing the assets deployed on a regular interval by physical verification.  Disposal of assets that are discontinued from user  IT asset Procurement, Provisioning and De-provisioning  Monitoring vendor related tickets, follow-up and escalation for ensuring right delivery  Monitoring of the external vendors to ensure that right the deliveries are provided as desired, and escalation if not.  Overall administration of Windows servers.  Knowledge in SQL back end server maintenance  File Server Management & Optimization.  Active Directory users and groups management.  Knowledge on File Sharing and Security Permission  Configuring and managing the network appliances like Printers & Wireless routers etc.  FTP client configuration  Antivirus management.  Knowledge on Remote Administration Tools (Team Viewer, Any Desk,RDMS)  Basic knowledge on Network Devices (Switch, Router , Firewall )  CCTV Troubleshoot and operator skills  Ticketing tool experience

Delivering Production in given TAT.➢ Delivering consistent quality output to client.➢ Creating and Building the UHC Provider’s database as client requested.➢ Delivering 100% Quality & Production for each request.➢ Creating new ideas for both Production improvement and Quality improvement.➢ Responsible for 100% Quality and Meeting the target as per instructed.

Desktop computer hardware trouble shooting and fixing of real-time issues for billing software to run accordingly.➢ Configuration of new desktop & printers for new showroom for billing purpose.➢ Setup created for Modem & Wi-Fi routers where ever required.➢ Conducting Training & expose new developments to fresher.