Associate Manager
Current• Working on tickets and make sure it will get resolved within SLA.• Provisioning of RAM and Hard disc on windows and Linux according to customer requirement.• Deployment of VM in VMware, Creation & Patching, VMotion and Storage Vmotion• Checking Infra alerts (CPU, Memory, and storage) and responding accordingly.• Responding to customer email as per their request.• Installation and configuration of Zabbix (Monitoring tool).• Troubleshooting VM hung issue and performance issue.• Troubleshooting connectivity issue.. Doing patching on servers