Manika Tamang Email & Phone Number

Camperdown, Nsw, Au

Camperdown, Nsw, Au

Sydney, New South Wales, Australia

Botany, New South Wales, Australia

• Supporting End User with various technologies including hardware and software issues ensuring permanent resolution.• Managing and coordinating high volumes of 15+ tickets per day average using ServiceNow ticketing system, ensuring timely resolution of as per company SLAs.• Staying updated on all the technologies, trends, and best practices in the IT Field through self-learning, Certifications, and training programs.• Performing onboarding and offboarding of users creating user… Show more • Supporting End User with various technologies including hardware and software issues ensuring permanent resolution.• Managing and coordinating high volumes of 15+ tickets per day average using ServiceNow ticketing system, ensuring timely resolution of as per company SLAs.• Staying updated on all the technologies, trends, and best practices in the IT Field through self-learning, Certifications, and training programs.• Performing onboarding and offboarding of users creating user account in all the systems, preparing devices, device deployment and guiding user for using all the system and Assets.• Supporting remote users using various RDP tools such as Remote Desktop Connection, TeamViewer resolving various issues.• Managing, monitoring and maintaining all the companies' assets and loan devices making them up to date ready for deployment purpose.• Escalating all the complex and out of scope tickets to support engineers ensuring all the required details are updated in the tickets.• Managing all the user details on different platforms such as Active Directory, Microsoft 365, Databases, ticketing system etc.• Imaging Devices, managing stock, • Testing, Executing, and monitoring all the updates, patches, upgrades, and software's coordination with Software Operating Environment team.• Drafting and Creating documentation such as Knowledge Based, Standard Operating Procedures (SOPs) End User Guide, Software Guide, Network Diagram as per the requirements.• Assisting users with cloud-based platforms such as OneDrive, Sharepoint, Dropbox resolving all the related issues such as synchronization, access issues, account management etc.• Performing scheduled maintenance tasks such as installing and updating patches as well as monitoring and maintaining servers using RMM tool. Show less

Sydney, New South Wales, Australia

Setting up and managing all the meeting rooms with AV system, hot desks, and schedule maintenance of all the desks and devices.• Prioritizing the tickets based on priority order and VIPs and resolving it as per the priority order.• Reducing the downtime diagnosing and resolving all the issues, thereby minimizing downtime for end users and critical systems by 50%.• Received plenty of positive feedback, significantly enhancing customer satisfaction by improving communication, Problem… Show more Setting up and managing all the meeting rooms with AV system, hot desks, and schedule maintenance of all the desks and devices.• Prioritizing the tickets based on priority order and VIPs and resolving it as per the priority order.• Reducing the downtime diagnosing and resolving all the issues, thereby minimizing downtime for end users and critical systems by 50%.• Received plenty of positive feedback, significantly enhancing customer satisfaction by improving communication, Problem solving and providing Personalized support.• Implemented all the self-learning skills for faster response and achievement improvement in resolution time by 60%.• Introduced various Multifactor authentications such as Microsoft Authenticator, OTP (One Time Password), Hello Window and conducting awareness training for all the users.• Awarded 4 times by the employee of the Month award because of outstanding performance and various contributions to the company.• Got praised by coworkers and Team Leader for being the best team player and for resolving problems effectively with less resolution time.• Analyzing all the current and future resources requirements to ensure that IT can support organisations need making recommendations for upgrades and purchases.• Disposal of outdated or decommissioned IT assets, ensuring that data is properly erased and destroyed as per the data protection requirements.• Experienced in providing support during emergency situations such as system outage, server down, cybersecurity incidents minimizing disruptions.• Collaborating with different teams such as Engineering, HR, Finance, onsite support team to address IT-related issues and requirements. Show less

Miranda, New South Wales, Australia

Provided customer services including taking and handling orders, payments and meeting customer needs and requirements.Assisted in managing front of house staffs including hiring and training new staffs.Provided assistance in store management including inventory, supplies and hygiene.Maintained a good relationship with all customers by effectively communicating and actively engaging in conversations.

Kathmandu District, Nepal

Provided administration and reception support by managing front of house tasks, handling phone calls and emails, and filing and documentation.Assisted in travel arrangements, including booking flights, accommodations, and ground transportation, ensuring seamless travel experiences.Provided assistance in organizing company events, including creating Eventbrite, logistics, vendor management, and on-site coordination.Managed a virtual team including planning, scheduling and… Show more Provided administration and reception support by managing front of house tasks, handling phone calls and emails, and filing and documentation.Assisted in travel arrangements, including booking flights, accommodations, and ground transportation, ensuring seamless travel experiences.Provided assistance in organizing company events, including creating Eventbrite, logistics, vendor management, and on-site coordination.Managed a virtual team including planning, scheduling and coordinating their daily activities.Managed CEO's schedules including internal and external meetings, travel arrangements and appointments. Show less