Manika Tamang Email & Phone Number

Camperdown, NSW, AU

Sydney, New South Wales, Australia

Botany, New South Wales, Australia

• Supporting End User with various technologies including hardware and software issues ensuring permanent resolution.
• Managing and coordinating high volumes of 15+ tickets per day average using ServiceNow ticketing system, ensuring timely resolution of as per company SLAs.
• Staying updated on all the technologies, trends, and best practices in the IT Field through self-learning, Certifications, and training programs.
• Performing onboarding and offboarding of users creating user… Show more
• Performing onboarding and offboarding of users creating user account in all the systems, preparing devices, device deployment and guiding user for using all the system and Assets.
• Supporting remote users using various RDP tools such as Remote Desktop Connection, TeamViewer resolving various issues.

Sydney, New South Wales, Australia

• Setting up and managing all the meeting rooms with AV system, hot desks, and schedule maintenance of all the desks and devices.
• Prioritizing the tickets based on priority order and VIPs and resolving it as per the priority order.
• Reducing the downtime diagnosing and resolving all the issues, thereby minimizing downtime for end users and critical systems by 50%.
• Received plenty of positive feedback, significantly enhancing customer satisfaction by improving communication, Problem… Show more Setting up and managing all the meeting rooms with AV system, hot desks, and schedule.
• Received plenty of positive feedback, significantly enhancing customer satisfaction by improving communication, Problem solving and providing Personalized support.
• Implemented all the self-learning skills for faster response and achievement improvement in resolution time by 60%.

Miranda, New South Wales, Australia

Provided customer services including taking and handling orders, payments and meeting customer needs and requirements.Assisted in managing front of house staffs including hiring and training new staffs.Provided assistance in store management including inventory, supplies and hygiene.Maintained a good relationship with all customers by effectively.

Kathmandu District, Nepal

Provided administration and reception support by managing front of house tasks, handling phone calls and emails, and filing and documentation.Assisted in travel arrangements, including booking flights, accommodations, and ground transportation, ensuring seamless travel experiences.Provided assistance in organizing company events, including creating.