Manik Dua Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Led the process optimization for Global Product Support in Customer Success Org in APAC and EMEA-Reviewed processes to optimize the use of resources, built a process roadmap and bring the change effectively.
• Drove adoption of business process standards and tools and continuously solicited feedback for improvement
• Reduced process errors by ensuring teams are knowledgeable of existing process, and covering process documentation gaps
• Delivered timely relevant training and learning content to the Global Product Support teams to continuously improve ramp-up time and adherence to new processes.

Gurgaon, India

-Project management, designing and ownership of the Sales and Contact Center processes.-Managed integrations of products and workflow development as per process requirement. -Understood business requirements, acting as a primary liaison between stakeholders and team. -Was responsible to formalize GTM plans for new products and services. -Designed BRDs and.

Gurugram, Haryana, India

Hyderabad, Telangana, India

• Account management and partnership with preschools schools and gated communities and maintaining an increasing growth chart for them.
• Understand the supply dynamics of the city and analyse the areas to find an ideal Cuemath teacher partner.
• Pitch the educated housewives the opportunity to restart their career, onboard them as Certified Cuemath Teacher
• Analyse and track the teacher growth month on month basis and give necessary recommendations using Analytics.
• Partner with agencies for conducting BTL activities and acquire teachers and students offline.

Jaipur Area, India

• Lead the supply project UBER DOST and assisted the Sales Team, enabling Uber scale faster in Jaipur.
• Did the pre-Launch Market Research for UBER MOTO.
• Worked with the Policy Team in simplifying the conversion process for Private Bike to Commercial Bike in association with Rajasthan Government.
• Conducted Partner Appreciation Event for Uber's second year anniversary at Marriot Jaipur.
• Worked closely with Operations team to manage the process of on-boarding new partners and support existing ones through remote support.

Jaipur Area, India

• Worked with various Business Intelligence tools to analyse and develop detailed reports on Sales and Inventory.
• Created a Business Analytics Tool for making reports using R Shiny and PostgreSQL.
• Analyzed the usage of various BI tools like Tableau, Power BI, Jasper-soft.

Chandigarh Area, India

• Involved in lead generation activity to build supply in the Delhi – Chandigarh region.
• The project involved identifying attractive customer segments and routes, organizing events to tap these customers, designing and executing promotional strategies and also managing customer experience.

Bachelor Of Technology - Btech, Computer Science

- Graduate, Computer Science. - Head of Sponsorship, Vivacity'16- Cultural Fest - Training and Placement Cell, Member

High School, Non- Medical

Completed High Schooling from Campus School CCS HAU Hisar.