 Data Extraction from SQL, Excel, Web File etc.  Cleaned the unstructured data to structured data and loaded into Power BI using Power Query. Created the Dashboards reflect all relevant Key Performance Indicators (KPIs) and Metrics in the dataset. Used several DAX functions to display Overall Customer Satisfaction, Overall calls Answered/Abandoned, Calls by Time, Average Speed of Answer, Agents Performance, No. of issues created, Resolved etc.  Created relevant KPIs in hiring, promotion, performance, and turnover and created a Visualization to find the root cause of the slow progress. Completed a job simulation where I strengthened my PowerBI skills to better understand clients and their data visualization needs. Demonstrated expertise in data visualization through the creation of Power BI dashboards that effectively conveyed KPIs, showcasing the ability to respond to client requests with well-designed solutions. Strong communication skills reflected in the concise and informative email communication with engagement partners, delivering valuable insights and actionable suggestions based on data analysis. Leveraged analytical problem-solving skills to examine HR data, particularly focusing on gender-related KPIs, and identified root causes for gender balance issues at the executive management level, highlighting a commitment to data-driven decision-making

* Azure Portal Maintenance, MS365 Admin Center, MS365 Defender Maintenance.* Supporting Windows 11, Windows Server, Active Directory, MS365, Microsoft Office, Microsoft Teams, SharePoint Online, OneDrive, and other Business Applications for multiple customers. * As we are using a hybrid environment, User Profile creation in Active Directory and MS365 and reset passwords etc.* Email Signature management using Exclaimer.* Tickets Management, Asset Management, Access Management, User Database in Zoho Portal. * User Profile creation in Sicon WAP. Maintaining PRFs, GRNs, Admin Approvals for User’s Expenses, and Profile creation in Sage Database.* Desktop Support, Maintaining and prioritizing the daily tickets, resolving based on the SLAs.* Resolving user’s issues remotely using Teams, Quick Assists, and Any Desk. * Created Email Rules to block outbound emails to personal mailboxes.* Worked on Printer and Scanner issues. * Worked on SharePoint folder creations, Access to the users from SharePoint and Active Directory, etc. * Laptop configuration to the new users while joining and removing user data removal from the system during employee’s Exit. * Group mail ids, Shared box mail ids, etc creation. * Physical Asset Management and Server Room Management.* Handled the IT team as a single resource. * Software maintenance, Billing Renewals, Raising PRFs and GRN, etc. * Company Website Maintenance using WordPress Technology* Access configuration Management in Azure Active Directory.

> Supporting Windows 10, Windows Server, Active Directory, Office 365, Microsoft Office, Microsoft Teams, SharePoint Online, OneDrive, and other Business Applications for multiple customers. > Prioritizing and categorizing Incidents and Requests.> Provide 1st and 2nd line support as part of the Service Desk to assist with the speedy resolution of issues raised Improvements and automation opportunities.> Proactively managing ITSM ticket queues, identifying knowledge gaps, and Ensuring all tickets are updated to the correct standard and the customer’s expectations have been set accordingly.> Resolving basic network connectivity problems.> Direct unresolved issues to the next level of support personnel> Managing helpdesk tickets through resolution and meeting SLAs> Plan and implement IT change requirements as per the change process. > Support end users with any issues arising with SharePoint and One-Drive > installation, configuration, and day-to-day support of software and applications> Installing and Configuring Windows, Printers at the customer locations and providing remote support.> Provide Technical Support to - Desktops, Laptops, and Mobile devices users.> Manage Antivirus products, McAfee, Sophos, and Windows Defender. > Dealing with Ticket resolution and making customers fully aware of their status.> Managing Windows server support / Administration. Setting up new users, access rights, and passwords. > Perform Software and Hardware Troubleshooting. > Configuring and Managing the Active Directory, Group Policy, DNS, and DHCP services > Monitor PC, Laptops, and Network performance with different tools.> Responsible for creating, updating, and deletion of Responsible for Customer Share Point and users’ rights management via O365.> Support onsite teams when an engineer is on annual leave / absent.

> Provide technical support to end-users.> Respond to help desk tickets and resolve issues.> Install and configure hardware, software, and devices.> Train and guide users in using IT tools.> Perform maintenance tasks on hardware and software.> Assist with network and connectivity problems.> Implement data backup and recovery procedures.> Monitor security and ensure compliance.> Document IT processes and configurations.> Continuously learn and stay updated with industry trends.> Writing and executing basic SQL queries.> Assisting with database management.> Supporting database troubleshooting> Strong knowledge in Banking Domain (American Express)> Handled the Corporate Technical Training for Graduates.