Maninder Bindra Email & Phone Number

1. Handling Client Calls– The work involved understanding the customer queries and assisting the customer with solution to respective queries. The queries involved -a. Checking queries related to account transaction. b. Assisting customer with various opportunities and schemes that the bank 2. Managing Client Complaint – The work involved understanding the complaint and transferring the concerned division. The complaints mainly comprised- a. Transaction from a Debit… Show more 1. Handling Client Calls– The work involved understanding the customer queries and assisting the customer with solution to respective queries. The queries involved -a. Checking queries related to account transaction. b. Assisting customer with various opportunities and schemes that the bank 2. Managing Client Complaint – The work involved understanding the complaint and transferring the concerned division. The complaints mainly comprised- a. Transaction from a Debit card.b. Complaint related to document/statement delivery. Show less

Managed Handling Client Calls- The work involved understanding the customer queries and assisting the customer with solution to respective queries. The queries involved -Checking queries related to account transaction. Assisting customer with various opportunities and schemes that the bank offered.Managing Client Complaint - The work involved understanding the complaint and transferring the concerned division. The complaints mainly comprised- Transaction from a Debit… Show more Managed Handling Client Calls- The work involved understanding the customer queries and assisting the customer with solution to respective queries. The queries involved -Checking queries related to account transaction. Assisting customer with various opportunities and schemes that the bank offered.Managing Client Complaint - The work involved understanding the complaint and transferring the concerned division. The complaints mainly comprised- Transaction from a Debit card.Complaint related to document/statement delivery.Mentor for Trainees - The work involved guiding new trainees in handling client calls and providing them with the feedback. Key Achievements Appreciated by immediate and next level supervisors and seniors for excellent knowledge sharing capability and being a very good team player. Independent Academic Projects and Trainings Undertaken; The training involved understandingFinancials of given companies which included the risk management parameters such as - industry wise risk, management wise risk & financial risk. The training further included analyzing the factors which governed bank's decision for loan approval, which included-Market value of the company as well as that of the product.. Analyzing the future prospects related to the company's competitors and its effects on the bank's current and future value. Show less

The training involved dealing with corporate clients of various companies in terms of handling their queries and convincing them to use the product of the company. The convincing was in terms of providing the client with various features of the product and additional features that the product was offering in comparison to the product of the competitors.Sold various products of the company in numerous other companies. Contributed to various plans and designs of the product (in the… Show more The training involved dealing with corporate clients of various companies in terms of handling their queries and convincing them to use the product of the company. The convincing was in terms of providing the client with various features of the product and additional features that the product was offering in comparison to the product of the competitors.Sold various products of the company in numerous other companies. Contributed to various plans and designs of the product (in the marketing team) so as to enhance the sale of the product. Show less

The training involved following the guidelines of the immediate seniors. The guidelines were related to enhance the selling of the product by dealing with various clients and offering them various schemes.Studied the customer requirement related to the product and offered schemes to the client as per the requirement of the product.

Pgdm, Finance

Pursuing pgdm in Finance as a major stream and Marketing as a minor stream from BLS Institute of Management , Done B.B..

Education record

B.L.S Institute, Management

Year Semester/Class Degree Institute Marks 2009 I -III PGDM; 2007 I to VI BBA Maharishi Dayanand University, Rohtak 62.10%