Mani Kaur Email & Phone Number

Application Support Consultant with 5 years of experience (3 full-time) in level 1 and 2 support in an ITIL-based service desk environment supporting end-users, working with vendors, and supporting IT projects with broad experience in hardware support, networking, applications, SSO, and backup._________________________________SUPPORT & SERVICE DESK► 3 years in level 1 and 2 years in level 2 support, developing expertise to act as an escalation point for complex problems. Specialist in O365 / M365 admin, SharePoint admin, and IT Service Desk management.► Developed technical change implementations, documenting change procedures and impacts.► 4 years working with vendors including Dell, Lenovo, Miro, and Adobe.► Designed SSO integrations, application migrations and developed enhanced permissions management and folder structures for business projects on SharePoint.► Managed problems, changes, configuration management, incidents, and service requests using Jira Service Management and performed troubleshooting with Event Viewer, RDP, Desktop Central, and TeamViewer.► ITIL v4 Foundation certified with 5 years applying ITIL practices in IT Service Management across service desk, incident, problem, and change management, as well as systems administration and capacity/upgrade planning.► Managed asset records and inventories including procurement and waste minimisation._________________________________APPLICATION SUPPORT & SYSTEMS ADMINISTRATION► 5 years in systems admin and support including Windows Desktop (10, 11) + Server, Azure Active Directory, Exchange portal, SharePoint and Intune.► 5 years administrating and managing Samba Active Directory, Microsoft Azure AD, Confluence, Jira, SharePoint, Gitlab, Solidworks, Codebeamer, Adobe Creative Apps, Miro, Figma, Slack, Foxit PDF Editor, Veeam Backups,& Condeco.► Improved process documentation for onboarding and offboarding. Developed SOPs and knowledge base articles for IT support staff.► Applies cybersecurity best practices such as threat protection and security protocols._________________________________MICROSOFTMicrosoft 365 / M365 / O365, Windows Desktop & Server, Intune, Azure Active Directory (AAD), SharePoint, PowerShell, MS Exchange, Microsoft Defender ATPINFRA, NETWORKS, SECURITY, TOOLSVeeam, Crestron/Neat, AWS, Cisco, Desktop Central, RDP, TeamViewer, Fortinet VPNAPPSJira, Confluence, Docker, Miro, Adobe Creative Cloud, GitLab, Codebeamer, Redmine, SolidWorks, Condeco