Maninder Singh Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

As the Onboarding and Change specialist I’m responsible for implementing new solutions and designs for clients ranging from SME, Enterprise, Strategic and Channel Partners. Get involved with sales team at early stages and conceive the solution to best meet client’s business needs, based on my immense knowledge of product and solutions at offer. Liaison between stakeholders involving client and internal teams such devops, dev, release etc.- Assist sales team with pre-sales queries and fine prints about products and functionalities at offer.- Elicit and document solution requirements. Interpret customer business needs and translate them into application and operational requirements.- Implement solution, assist client with integration and testing.- Direct point of contact for internal and external stakeholders/teams during the entire life cycle of the project.- Once live, handover client to support team for regular BAU assistance.- Finance handover to kick start invoicing.Successfully trained and helped new team members to learn the ropes and settle in their respective roles. Leading the team and managing workload to help team members deliver to their maximum capacity.Won and regularly nominated for the Passionate Collaborator award.

Sydney, Australia

- First point of contact for clients with product or solution queries and ensured all queries are taken/completed in timely manner to client’s satisfaction.- Ensured issues or queries were always seen through to resolution.- Recognized and documented trends in client queries, presented to business to come up with permanent fix to repeated issues.- Adhered to PCI standards by ensuring client details are kept in strictest confidence.

Masters Of Information Systems, Information Systems

Professional Year

Graduate Diploma Of Business, Information Systems