Maninder Singh Panesar Email and Phone Number

Project delivery

• Managing Reservation team of London Hotel Group for various properties at Wembley, Croydon, Clapham, Peckham, Crystal Palace, Leyton, Tooting, and Hounslow.• Managing daily inventory of rooms, flats, houses, units. Ensuring the availability is marketed to all 32 London boroughs, NHS, third-party agents, and charity organizations. Promoting the company profile all the time and communicated to all external suppliers via email and telephone.• Maintained an organized group booking process as the main point of contact for the destination management companies (DMCs from Europe, China, India, and the USA) for 6 branded (4 Best Western & 2 Ibis hotels) and 3 non branded (Euro hotels).• Liaising with all Hotel Managers for necessary action and allocation of accommodation to maximize revenue. Overlooking all bookings, cancellations, extensions, departures, out-of-order rooms and no-shows handled by the Reservation team to always achieve the target of 100% occupancy.• Managing research-based evidence in finding new business and clients by analyzing evidence of buyer activity through online articles, current issues, online newspapers, market research, and following up referred sales leads as required.• Showing excellent customer service to external and internal suppliers by understanding their needs, recommending the appropriate features and services, and building a good relationship over all time.• Liaising with Group General Manager for providing valid and updated certification, accreditation, and licensing required by third-party agents. Maintaining records of all new upcoming refurbishment of current and new rooms/units and liaising with relevant departments. • Co-ordinate with invoicing team to ensure correct payments are received. Managing external suppliers’ portal with up-to-date and correct information of all units and providing them with assistance with issues and incidents on sites.

• Maintained an organized group booking process as the main point of contact for the destination management companies (DMC's from Europe, China, India, and the USA) for 6 branded ( 4 Best Western & 2 Ibis Hotels) and 3 non branded ( Euro hotels).• Assisting the Director of Sales & Marketing and Senior Sales Manager in raising the profile of the hotel through research, site visits, and administrative support.• Liaising with all departments necessary to maximize revenue and communicate any sales-related information. • Showing excellent customer service by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship.• Creating and analyzing daily group sales and revenue reports and providing weekly analysis of all the social media and booking engine rankings for each hotel.

• Managed inventory of 311 bedrooms and suites, this involves handling reservation inquiries and ensuring all bookings are processed in Opera and Marsha.• Dealt with all inquiries from Expedia, Booking.com, and other 3rd party bookings and prepare back up for all the bookings and liaison with reception. Proactively developing positive working relationships with Travel Agencies and other suppliers.• Maintained booking and cancellation records in the property management system and coordinated with the Accounts team to ensure correct payments were received.• Analyzed daily room revenue reports and providing weekly analysis of all the bookings received from direct contacts and third-party websites.

• Managed Groups bookings reservations, Christmas, and special events bookings-Increased profits by 10% in a highly competitive environment by focusing on the core customer for upcoming Christmas events.• Solicited new business from assigned small business accounts, reader boards and leads sent through internal referral mechanism provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads.• Understood the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand). Utilized company marketing initiatives/incentives to convert cold leads to warm leads.