Maninderjit Singh Email & Phone Number

Zoetermeer, South Holland, Netherlands

Brisbane, Queensland, Australia

Worked in a hybrid and multi-datacentre environment for CSenergy to strengthen security posture of CSEnergy after a cyber-attack. Some of my key responsibilities were:• Lead discussions with Business and Technology stakeholders to develop and communicate the Solution Vision and Roadmap.• Assessing risks and compliance issues reported by security team, planning and designing solutions to remediate them.• Testing and rolling out security features and settings like Azure conditional Access, LAPS, MFA, restrictions using group policies, etc.• Drive the upgrade of internal technical infrastructure to keep it in line with vendor supported levels.• Configure and maintain identity and access management, including Azure Active Directory (Entra) and single sign-on solutions.• Creating option papers, providing recommendations to business and then implementing them in accordance with Agile methodology.

Brisbane, Queensland, Australia

Worked in a hybrid cloud services environment that’s hosts and manages technical infrastructure for several small to mid-size companies. Some of my key responsibilities were:• Collaborate with stakeholders to gather requirements, provide technical guidance, and deliver customized solutions that align with business objectives.• Assist project managers and account executives in creating proposals, estimating efforts, costs and timeline for new projects.• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services.• Provide consultation as an SME for technologies like Azure IAM, A.D, Exchange, RDS, AAD, O365, etc.• Provisioning and configuration of new servers and features in existing and new environments using DevOps concepts and IAC.• Finding opportunities and providing ideas/inputs to the Business to recoup cost savings.• Identifying repetitive actions and requests for support teams and automate solutions using DSC, PowerShell scripts.• Monitor, drive and resolve technical escalations related to IAAS, Networks, PAAS and Backups for managed customer environments in Azure and AWS, ensuring high availability and performance.• Review new infrastructure builds, solutions, documentation before handover to BAU teams.• Access technical changes proposed by different teams as a reviewer from PAAS perspective in CAB.• Providing level 3 support for technically complex issues.

Brisbane, Australia

Worked on 3 major Office 365 Projects i.e. QFES (Queensland Fire and Emergency Services) and QAS (Queensland Ambulance Services). The main components of the implementation were:• Setting up a hybrid environment with Exchange 2010 and Office 365, enabling rich co-existence in a complex multi-domain, multi forest environment.• Migrating on-premise mailboxes to Exchange Online, enabling ADSync and ADFS 3.0.• Transitioning the mobile device management platform from MobileIron to Intune.• Upgrading Microsoft Office from version 2013 to version 2016 via SCCM on more than 4000 devices.• Migrating the email data from Enterprise Vault to Exchange Online Archive.• Testing and setting up different licensing models via Azure AD groups and provisioning appropriate network access.• Setting up secure mail routing between different Office 365 tenants and on-premise exchange environments.• Migrating user data on network shares and network drives to Microsoft Office 365 OneDrive.• Troubleshoot and fix any migration failures.• Automating the implementation of additional compliance settings post mailbox migrations.• Handing escalated issues for C level executives and technical roadblocks escalations from tier 1 and tier 2 teams.• Creating the migration plans and schedules based on different factors and presenting options to the management to choose the best suitable plan.• Manage change process via representing the changes at CAB and TCAB meetings.• Planning and creating the As-Built documents and other architecture artefacts for the infrastructure.• Planning and managing the transition of support after the project completion to different teams.• Migrating corporate Intranet site and Team-sites from on-premise SharePoint servers to SharePoint online.• Finding opportunities and working on option papers for the Business to recoup cost savings.

India

• Taking and driving escalations involving technical roadblocks and handling political escalated scenarios to ensure faster resolutions and meeting deadlines.• Providing consultation to Microsoft Enterprise premier clients on Exchange Server 2007. 2010 and 2013.• Troubleshooting real time scenarios and migrations between Microsoft Exchange On-Premise Mailbox servers and Office 365 (Cloud).• Drive readiness efforts for Partners and New-hires by preparing and delivering Technical Content.• Reviewing performance of various technical resources, creating a pipeline of resources at various levels. • Reviewing cases and sharing feedback with Technical Leads and Management.

India

Gurgaon, India

• Provided on call remote support to Microsoft professional customers on Windows 2003 and 2008 server• Helped customers with 2003/2008/2011 System Administration, Active Directory, LDAP , TCP/IP Network Administration, VPN and Systems Planning, creating users, profiles, and setting up backups.• Migration from Windows server 2003 to 2008 and 2008R2• Implemented Microsoft DNS with integration to Active Directory.• Exchange 2003/2007 to 2010 migration• Troubleshooting client’s connectivity and mail flow issues.• Worked on exchange database recovery with tools like eseutil.• Helped clients with server boot up and network issues.• Exposure to VM-Ware, Hyper-V for virtualization of multi-operating system. • Documenting Changes and configuration procedures to smoothen the entire work process for quick tracking of issues.• Recreate customer’s network and server environment in lab and provide practical solutions.• Assist and provide consultancy to manage/upgrade servers and network.• Helped clients troubleshoot Windows server setup, Installation, Blue screen and slow performance issues• Managed domain controller, AD replication, SYSVOL replication between windows servers.• Handling Escalations by L1 and L2 Engineers.• Preparing and delivering Triages, Trainings on new technologies to peers and new hires.

• Catering and solving customer’s queries related to plans, features and finances for their Credit-Card accounts. • Upselling Credit cards and related insurance plans.