•Troubleshoot issues regarding provisioning Cable Modems, CPEs and Telephony services on the Linux servers.•Actively worked on the Zendesk tickets and maintaining SLAs. •Contribute to product development by reporting and qualifying Jira issues to the product team.•Contribute to scale technical customer service by developing tools and scripts to automate support processes•Deployed and worked with open-source tools such as ELK stack to create visualizations as well as indexes in Kibana.•Working experience in Cloud Stack, AWS, Open stack and containerization by setting up the Virtual servers from scratch for the production environment.

• Supported the Development team in developing and implementing complex applications using open source tools• Provided user requirements analysis, design and programming support for enhancement of Nokia’s Support portal• Implemented and updated application modules, actively resolved Jira tickets raised by users • Help define and document infrastructure and systems configuration, perform automated testing tasks for complex features routinely • Developed custom reporting tools, generated business reports and alerting for builds and environments • Maintaining and bug-fixing of existing applications, developed scripts for build and automate deployments

• Provided solution to imperative and immediate requests by various clients in a vibrant and demanding environment• Performed analysis of existing application protocols, Software tools and develop new applications to support businesses • Resolved IT application-related incidents, service requests, and problems in a timely and efficient manner in line with Business requirements• As required, provided timely communication to users on the status of their service requests incidents in a timely manner• Worked with cross-functional teams, maintain IT application support technical documentation

• Assisted under-grad students on computer science courses i.e. object-oriented programming, C++, and networking• Thoroughly prepared, conducted and evaluated technical training programs, and research in the field of specialization and published papers in journals• Communicated with management about effective processes to purchase of hardware and software devices• Setup, maintenance and day-to-day support of computer hardware and software, networking labs• Performed the duties of Centre Deputy Superintendent in final examinations, conducted viva-voce as external examiner and worked in marketing team as well

• Trained on maintenance and operation of wired and 2G wireless networks• Assisted networking team in designing wired networks, Subnetting, DHCP and Socket programming• Assisted senior network engineer in writing test plans and keeping records, analyzing the functioning of a various protocols related to networking of a nexus • Understand and analyzed the functioning of a various protocols related to networking of a nexus