Responsible for the delivery, management and support of IT Infrastructure (Includes Office 365 & Hybrid Azure Cloud).Work closely with the Head of IT to deliver and develop the IT strategy of the business.Third party supplier management.Analyse and negotiate existing and new contracts with third parties seeking for potential opportunities and savings. Continuous improvement - reviewing process and creating new ones when necessary, keeping controls and processes in line with internal and external policies.Management, training and development of one IT Support Analyst.IT Management of the Barbados office, work closely with the managed service provider who provides the day to day support.Setup up the London Office for Petredec (No presence in UK prior to this office) which included the fit out and IT infrastructure setup.Facilities Management - Managing the office facilities to ensure the office is maintained to a high standard.

Responsible to manage all aspects of IT and Telecoms, including developing and implementing the IT strategy, in accordance with business objectives.Conduct all IT supplier/vendor negotiations and contract management, maintaining long term supplier relationships.Lead the programme management of IT projects (Infrastructure & Application), in line with the business strategy; implement new technology and solutions to facilitate business growth and expansion. Provide recommendation on and implement improvements in IT to ensure achievement of optimal usage from current IT systems; develop improvement strategies to existing business applications and introduce new business systems.Entrusted to manage a £1m IT budget.Supervise IT hardware and software procurement and provide service delivery management, ensuring the outsourced IT provider meets KPI’s and SLA’s.Manage a team of two based in London and China who provide desktop support to end users.Collaborate with fund managers to provide effective IT and information solutions across a wide range of complex asset classes.AchievementsProject managed and delivered Salesforce as the new CRM and Deal Flow Management system. Worked with the business teams to gather requirements which were then communicated to the Salesforce implementation consultant. Successfully completed the IT integration from the Climate Change Capital IT platform to the Bunge IT platform. I led the project providing the Project Management, technical skills, know how and coordinating the activities with the Bunge IT team across Europe to complete the project.Reduced overall IT costs by 20% between 2011-2012 by aggressively negotiating better terms with outsourcing provider, suppliers and optimising IT services by cutting out unnecessary services.Implemented an IT Disaster Recovery strategy that has been tested successfully.

Provided technical (1st to 3rd line) and Business Application support.Implemented VMware platform to reduce the number of physical servers and power consumption.Provided IT management support for the Beijing Office, including set-up, physical relocation and training of the local IT manager.Handled procurement of all IT support contracts, IT hardware and Software for the business, as well as license management.Worked closely with the Service Management provider to ensure the service provider met the required SLA and business expectations; monitored performance through KPI's and ensured user expectations were being met.Led the project management of all IT projects carried out internally and by professional service companies.Managed and Setup the IT Infrastructure for the new Beijing officeAchievements:Reduced hardware costs by 20% (2007/2008) by negotiating better deals and proactively sourcing items from different suppliers.Virtualized the server environment • Assisted in the setup and deployment of a new expense management system and integrated this with existing account system.In 2007, managed the IT and facilities logistics for an office move across London of 90 people.Spent 3 weeks in Beijing setting up the new Beijing Office in 2008 and then moved the office again in 2011.

Provided 1st and 2nd line desktop support to 70 users and troubleshooting technical support for issues.Managed the Active Directory and Network Administration.Supported and maintained the Windows server and Microsoft Exchange 2003; managed functional and application issues for Microsoft Office 2003; supported and maintained Cisco Unified Call Manager and Unity Voice Mail; and supported specific Law applications.Purchased new equipment and set up new PCs and rebuilds via ghosting.Escalated calls to third party suppliers, when necessary.Contributed to project work involving setting up new applications and implementing improvement strategies for the IT structure.

Working directly for Sainsbury’s in the same position as below as Sainsbury’s in sourced there IT Department from Accenture.Providing 1st and 2nd line desktop support to 150,000 Sainsbury’s users based at Head-offices’, Stores and Depots.Troubleshooting technical support issues that arise from calls and emailsRecording all details on the Remedy Smart SystemActive Directory (Administration of user accounts and network resources.)Microsoft Office 2000 (Outlook, Excel, Word, Access & PowerPoint.)Providing support and troubleshooting issues with Portable devices (PDA, Palm & Blackberry.)Remote support for workstations, laptops and servers via VNC & Terminal Services.Workstation rebuilds and software deployment (PC Ghost & Radia.)Server file backup, recovery & quota management.Liaise with 3rd level support (in development team) to help diagnose problems/incidentsReporting faults to external contractors when required, ensuring these are fixed within the agreed time and reporting on outstanding faults. Escalating calls where appropriateAccurate logging & documenting details, recording actions in managing and resolving an incident • Deal effectively and professionally with customers to communicate and convey in-depth solutions

Providing 1st and 2nd line desktop support to 150,000 Sainsbury’s users based at Head-offices’, Stores and Depots.Troubleshooting technical support issues that arise from calls and emailsRecording all incident details on the Remedy Smart SystemActive Directory (Administration of user accounts and network resources.)Microsoft Office 2000 (Outlook, Excel, Word, Access & PowerPoint.)Remote support for workstations, laptops and servers via VNC & Terminal Services.Workstation rebuilds and software deployment (PC Ghost & Radia.)Troubleshooting Remote Access dial up networking (ERAS & Secure id) issuesServer file backup, recovery & quota management.Liaise with 3rd level support (in development team) to help diagnose problems/incidentsReporting faults to external contractors when required, ensuring these are fixed within the agreed time and reporting on outstanding faults. Escalating calls where appropriateDeal effectively and professionally with customers to communicate and convey in-depth solutions

• Providing 1st and 2nd line phone based support to 2000+ users using remote dialling to over a number of sites across the UK• Troubleshooting technical support issues that arise from calls and emails• Recording all details on the Remedy Smart System• Supporting all HBOS specific Banking software, windows NT4, Outlook, MS office applications, Lotus Notes ands hardware issues.• Liaise with 3rd level support (in development team) to help diagnose problems/incidents• Reporting faults to external contractors when required, ensuring these are fixed within the agreed time and reporting on outstanding faults. • Escalating calls where appropriate• Ensure accurate and timely recording of work done, following appropriate procedures as required.