Maninesh Kumar

Maninesh Kumar Email and Phone Number

Manager, ServiceNow Support @ Syntax India
India
Maninesh Kumar's Location
India, India
Maninesh Kumar's Contact Details

Maninesh Kumar work email

Maninesh Kumar personal email

Maninesh Kumar phone numbers

About Maninesh Kumar

I am involved in digital/web analytics using IBM Tealeaf - A Customer Experience Management (CEM) tool. The tool provides insights of the customer's experience of the website and mobile app.Based on the analysis, trends are determined to uncover the potential issues at the transactional level and generate reports. Issues identified are reported to production support team as production issues.Usability issues reported by users are analyzed and recommendations are made accordingly to improve the customer experience.I prepare transactional level deep dive analysis reports for IT, Business Teams and stakeholders to narrow down the areas of focus for better customer experience.I implemented the Customer experience improvement framework to track and maintain the issues and metric to rate the customer satisfaction level. I helped to bring up the Net Promoter Score (NPS) from -28 to +42 on the scale of -100 to 100 which in turn improved the customer retention rate and improved the Business profitability.

Maninesh Kumar's Current Company Details
Syntax India

Syntax India

View
Manager, ServiceNow Support
India
Website:
syntax.com
Employees:
2023
Maninesh Kumar Work Experience Details
  • Syntax India
    Manager, Servicenow Support
    Syntax India
    India
  • Syntax
    Servicenow Lead Administrator
    Syntax Feb 2022 - Present
    India
  • Cognizant
    Senior Testing Analyst
    Cognizant Dec 2009 - Dec 2021
    Greater Boston Area

Maninesh Kumar Skills

Customer Experience Tealeaf Google Analytics Qlikview Manual Testing Defect Tracking Hp Qtp Test Automation Test Management Test Cases Regression Testing Requirements Analysis Quality Control Qc Starteam Adobe Analytics Team Management Business Analysis Analytics

Maninesh Kumar Education Details

Frequently Asked Questions about Maninesh Kumar

What company does Maninesh Kumar work for?

Maninesh Kumar works for Syntax India

What is Maninesh Kumar's role at the current company?

Maninesh Kumar's current role is Manager, ServiceNow Support.

What is Maninesh Kumar's email address?

Maninesh Kumar's email address is ma****@****ant.com

What is Maninesh Kumar's direct phone number?

Maninesh Kumar's direct phone number is +132355*****

What schools did Maninesh Kumar attend?

Maninesh Kumar attended Indiana University - Kelley School Of Business, Srm College.

What skills is Maninesh Kumar known for?

Maninesh Kumar has skills like Customer Experience, Tealeaf, Google Analytics, Qlikview, Manual Testing, Defect Tracking, Hp Qtp, Test Automation, Test Management, Test Cases, Regression Testing, Requirements Analysis.

Who are Maninesh Kumar's colleagues?

Maninesh Kumar's colleagues are Matthew Suttle, Dilbarjot Randhawa, Uwe Bastian, Aroosa Roohi, Shruthi Keshav, Anu Philip, Chandrasekaran Somasundaram.

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