Maniprakash Ray
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Maniprakash Ray Email & Phone Number

Manager - Growth and Analytics at Cashify
Location: Bengaluru, Karnataka, India 6 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Cashify
Role
Manager - Growth and Analytics
Location
Bengaluru, Karnataka, India
Company size
1821 employees

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Maniprakash Ray is listed as Manager - Growth and Analytics at Cashify, a company with 1821 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Maniprakash Ray.

Maniprakash Ray previously worked as Manager - Growth & Analytics at Cashify and Manager Customer Experience at Swiggy. Maniprakash Ray holds Bachelor Of Technology (B.Tech.), Biological Sciences And Bio-Engineering from Indian Institute Of Technology, Kanpur.

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Cashify

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Profile bio

About Maniprakash Ray

With over 6 years of work experience in analytics and strategy roles, I have led and contributed to various customer experience & growth projects at my current and previous organisations. I used various tools and methods, such as SQL, Tableau, Python, A/B testing, and surveys, to analyze customer behavior, feedback, and trends, and to generate actionable insights and recommendations. I also partnered with cross-functional teams, such as product, engineering, marketing, and operations, to implement and monitor the impact of customer-centric solutions and enhancements.At Swiggy, as a manager of customer experience, I was responsible for designing, executing, and evaluating experiments and initiatives to improve customer satisfaction, retention, and loyalty. Previously, as an assistant manager in the CEO's office, I supported the CEO and the leadership team in strategic decision making and planning, by conducting market research, competitor analysis, and business performance reviews. Before joining Swiggy, I was an associate consultant at Cubastion Consulting, where I handled a large volume of data and managed business flows for a major automobile client using Siebel CRM. I have a strong background in biological sciences and bio-engineering from IIT Kanpur, where I graduated in 2018. I am passionate about solving complex problems and creating value for customers and stakeholders, using data-driven and customer-centric approaches. I am looking for new opportunities and challenges in the field of product and data analytics, product management where I can leverage my skills and experience to make a positive impact.

Current workplace

Maniprakash Ray's current company

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Cashify
Cashify
Manager - Growth and Analytics
Bengaluru, KA, IN
Website
cashify.in
Employees
1821
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6 roles

Maniprakash Ray work experience

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Manager - Growth And Analytics

Cashify

Bengaluru, KA, IN

Manager - Growth & Analytics

Current
Cashify

Gurugram, Haryana, India

Apr 2024 - Present

Manager Customer Experience

Swiggy

Bengaluru, Karnataka, India

 Lead Bot Experience charter and built/enhanced features to improve CX for live order & post order issues. Improved Bot CSAT by 15 pp YTD and marching for FY '24 goal. Ideated and managed end-to-end till launch for revamped WIMO flows, Bot comms and HITL flow changes. Reduced Agent ITO by 0.6 pp while improving Bot CSAT. Designed & Lead Hyperlocal.

Oct 2022 - Mar 2024

Assistant Manager Ceo'S Office

Swiggy

Bengaluru, Karnataka, India

 Lead analysis of eNPS & rNPS surveys and created reports for CXOs. Worked on AIs with cross functional teams and improved scores by 5 pp and 7 pp respectively in H1. Ideated and implemented the strategy for handing the fraud customers with CX Support and IGCC teams and saved the spending of fraud cases by ~20 p/Order. Set up detailed CX and growth.

Sep 2021 - Sep 2022

Associate Consultant

Cubastion Consulting

Gurgaon, Haryana, India

 Handled a large volume of client's (automobile company) data and managed their business flows with the CRM application  Gathered requirements and CRs from the client and analyzed those with Siebel Tools and SQL developer  Developed and fixed important functionalities of business flows with Siebel tools, server scripts and writing the SQL queries over.

Jul 2020 - Sep 2021

Associate

Spotmentor Technologies Private Ltd

Gurgaon, India

 Performed extensive market research to conclude on product features, evaluate competition and potential buyers Developed pre-sales inventory for the BD and Sales purposes, prepared sales-decks and communicated via emails Worked closely with an existing clients of the company and resolved queries with regular visit and helping my team Explored backend.

Jul 2018 - Jun 2020
Team & coworkers

Colleagues at Cashify

Other employees you can reach at cashify.in. View company contacts for 1821 employees →

SG Subodh Garg Subodh Garg Colleague at CashifyGurgaon, Haryana, India, India View → CC Cashify Crew Cashify Crew Colleague at CashifyGurugram, Haryana, India, India View → AD Ashwadha Dwivedi Ashwadha Dwivedi Colleague at CashifyDelhi, India, India View → SN Sindhoor N. Sindhoor N. Colleague at CashifyKarnataka, India, India View → AG Ankita Garg Ankita Garg Colleague at CashifyNew Delhi, Delhi, India, India View → AA Ajay Arora Ajay Arora Colleague at CashifyGurugram, Haryana, India, India View → SS Surjeet Singh Panwar Surjeet Singh Panwar Colleague at CashifyJaipur, Rajasthan, India, India View → PK Prashanth Kumar Singh Prashanth Kumar Singh Colleague at CashifyBengaluru, Karnataka, India, India View → SP Sunil Prajapat Sunil Prajapat Colleague at CashifyJaipur, Rajasthan, India, India View → MY Mangal Yadav Mangal Yadav Colleague at CashifyKolkata, West Bengal, India, India View →
1 education record

Maniprakash Ray education

FAQ

Frequently asked questions about Maniprakash Ray

Quick answers generated from the profile data available on this page.

What company does Maniprakash Ray work for?

Maniprakash Ray works for Cashify.

What is Maniprakash Ray's role at Cashify?

Maniprakash Ray is listed as Manager - Growth and Analytics at Cashify.

Where is Maniprakash Ray based?

Maniprakash Ray is based in Bengaluru, Karnataka, India while working with Cashify.

What companies has Maniprakash Ray worked for?

Maniprakash Ray has worked for Cashify, Swiggy, Cubastion Consulting, and Spotmentor Technologies Private Ltd.

Who are Maniprakash Ray's colleagues at Cashify?

Maniprakash Ray's colleagues at Cashify include Subodh Garg, Cashify Crew, Ashwadha Dwivedi, Sindhoor N., and Ankita Garg.

How can I contact Maniprakash Ray?

You can use AeroLeads to view verified contact signals for Maniprakash Ray at Cashify, including work email, phone, and LinkedIn data when available.

What schools did Maniprakash Ray attend?

Maniprakash Ray holds Bachelor Of Technology (B.Tech.), Biological Sciences And Bio-Engineering from Indian Institute Of Technology, Kanpur.

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