Lead team of Digital Enterprise / Workplace Technology, Telecom, Networking and Infrastructure professionals along with external vendors and service providers.Responsible for Digital Enterprise strategy for Infrastructure in partnership with peers, business leaders and executive stakeholders.Responsible for operational efficiencies through better technology solutions, partnerships, and leveraging internal resources and external (vendors) partnerships.Responsible for driving Digital Transformation throughout the IT organization and helps identify opportunities to migrate workloads from on-prem to cloud environments, enhance efficiency, transparency and business objectives.Collaborate with cross-functional teams, including finance, operations, and logistics, to align procurement strategies with business goals.Responsible for organization change and scalability, ensuring team meets the demands of a growing business.Responsible for all M&A (Mergers and Acquisitions) tasks to onboard new business units.Responsible for Sonepar UC Collaboration team, Managed Service team, IT Support team and the correspondent services (including telephony–VoIP, SIP, call center, web/audio conferencing, room-based and desktop video conferencing, presence, overhead paging, desktop, mobile and instant messaging), including roadmap, standards, policies, and processes.Responsible for UC Collaboration strategy, Cloud Migration and infrastructure technology architecture for 600+ locations.

Managing all voice over IP locations for Sonepar USA - Cisco Call ManagerInstalled and configured Call Manager 11.5 on Virtual Environment to support 7500 end users.Upgraded Unity Connection7.X to 11.X and configured for failover server.Processing Quotes and Purchase Orders through Verizon as per requirement.Implemented 350+ sites over VoIP with CUBE failover on centralized site.Configuration and troubleshooting SIP trunks for voice on a daily basis.Configuring Unity and Call Manager as per site requirement.Working closely with service provider on SIP activation calls and LEC portingConfigured CUCM/CUC on 11.5 Virtual environmentUCCX 11.5 Install and Support.Migrating PRI to SIP locations on a need basis.Migrate new Business units to our existing centralized voice environmentResponsible for all MACD support process for Sonepar VoIP locationsManage external third-party vendor for level 1 and level 2 support.

Installed and configured cisco phones for Sonepar USA Branch locationsUpgraded Unity Connection and configured for failover server.Processing Quotes and Purchase Orders through Verizon as per requirement.Configuration and troubleshooting SIP trunks for voice on a daily basis.Configuring Unity and Call Manager as per site requirement.Working closely with service provider on SIP activation calls and LEC portingMigrating PRI to SIP locations on a need basis.Migrate new Business units to our existing centralized voice environmentResponsible for all MACD support process for Sonepar VoIP locationsManage external third-party vendor for level 1 and level 2 support.

•Designed and implemented IP Telephony Solution for various customer.•Worked closely with IPCC (Enterprise) team in troubleshooting issues related to Cisco Unified Call Manager.•Project Documentation for VoIP customers•Provided administrative training to the IT department and end user training on how to use the IP phone features.•Worked on Cisco 2800 / 3800 series ISR routers.•Provided 24*7 support to customers

•Provisioning Call Manager remotely for various Merrill Lynch branches on a daily basis.•Configuring Cisco Call Manager as per site requirement.•Troubleshooting any issues related to Call Manager configuration•Quality Analysis of sites already provisioned.•Upgraded Call Manager software and installed hot fixes and patches