Manish Pawar Email and Phone Number
With over 15 years of experience in business analysis, digital strategy, and team leadership across IT Services, BPS, and FMCG industries, I am passionate about driving data-driven decision-making and digital transformation. My expertise lies in delivering strategic insights through business analysis, optimizing operational efficiency, and guiding teams toward achieving high-impact outcomes.Currently, I serve as the Team Lead RTM – Digital Enablers Commercial Capability - Strategy at Hindustan Coca-Cola Beverages, where I spearhead digital transformation initiatives such as the "Future of Frontline" project. I specialize in dynamic journey planning, performance reporting, and market expansion strategies, using advanced analytics tools like Sherlock AI and route optimizers to identify growth opportunities and improve operational efficiency. I’m proud of my role in expanding markets, overseeing application development, and supporting large-scale team training initiatives across PAN India.Previously, as a Project Manager at Tata Consultancy Services, I managed key transition projects for Telstra Corporation Limited, including the NBN network transition for government and enterprise clients. My role encompassed service delivery, stakeholder management, and implementing strategies to enhance project performance while maintaining high-quality standards.I also bring a solid foundation in Business Analysis, Agile methodologies, CRM support, and Incident Management, having worked in a range of environments where I led teams, optimized processes, and resolved complex challenges. I thrive in roles where I can bridge the gap between business needs and technology solutions, ensuring that data accuracy and actionable insights drive business success.I am constantly seeking opportunities to leverage my expertise in business analysis and digital strategy to contribute to the growth and innovation of dynamic organizations. Let’s connect and explore how we can collaborate to create impactful business solutions.
Hindustan Coca-Cola Beverages
View- Website:
- hindustancoca-cola.com
- Employees:
- 3786
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Team Leader RtmHindustan Coca-Cola Beverages Mar 2024 - PresentBengaluru, Karnataka, India• Spearheaded the Future of Frontline digital transformation initiative, enhancing the efficiency of journey planning for field managers through a route optimizer tool, resulting in a 20% improvement in compliance and productivity.• Led the development and rollout of new sales applications, collaborating with vendors for issue resolution and delivering comprehensive training to the PAN India sales team.• Utilized AI-driven insights (Sherlock AI) to identify market expansion opportunities in Pondicherry, increasing the number of new outlets and contributing to revenue growth.• Generated actionable reports for performance tracking, compliance, and growth rates using tools like Margin-Minder and Power BI, ensuring leadership had accurate, real-time data to drive decision-making.• Implemented new growth strategies by analyzing large datasets related to customer behavior and sales trends, directly contributing to revenue optimization.
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Team Lead –Tell Sell Retail1) Hindustan Coca-Cola Beverages Oct 2019 - Feb 2024Bengaluru, Karnataka• Managed service delivery operations for the Retail TellSell project, ensuring optimal performance, productivity, and compliance with service level agreements (SLAs).• Collaborated with zonal sales teams to align sales strategies, monitor key performance indicators, and track progress toward achieving sales targets.• Implemented training and change management programs across the organization, improving team efficiency and driving operational excellence.• Designed and delivered performance reports using Power BI, enabling data-driven insights to optimize customer engagement and boost sales outcomes.• Led a team of over 50 professionals, providing mentorship and conducting performance evaluations to enhance skill sets and productivity.
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Team Lead Project ManagementTcs Sep 2018 - Oct 2019Pune• Managed the Telstra NBN Transitions project, ensuring seamless migrations from legacy copper networks to NBN networks for government and enterprise clients.• Conducted service management and quality audits, ensuring smooth transitions and minimizing disruptions through effective stakeholder communication and issue resolution.• Delivered critical reports and insights to customers and stakeholders, facilitating data-backed strategic decision-making.• Managed relationships with internal and external partners, ensuring timely project delivery and achieving customer satisfaction. -
Senior Process Associate – Project ManagerTata Consultancy Services Jan 2017 - Sep 2018Pune, MaharashtraSenior Process Associate – Project Manager Project Name : TelstraDuration : 20 monthsRole : Project ManagementRoles and Responsibilities as a PM Single point of contact for Customer for the transition/migration. Provide effective and timely communication to key stakeholders. Communicate project requirements to site representatives, contractors and contacts. Establish Project Plan/Schedule and obtain customer acceptance. Ensure that site contacts are aware of preferred equipment location and has arranged access to rises, racks or doors for intended visit. Provide timely project reporting to customer and stakeholders. Manage risks and issues by establishing Risk and Issues Registers and maintain throughout project lifecycle. Manage the risk of service disruption during the customer site migrations Develop transition schedule to meet regulatory requirements for the Disconnection Date (DD). Ensure cancellation of legacy (old) services is completed post transition. Identify need for alternative delivery addresses where required. Inform customer of product or service pre-requisites to enable site to be made ready for service. Confirm site access and induction requirements with customer. Manage transformation projects for the customer as required. Track service orders end to end in O2A process and escalate as required to overcome Telstra caused delaysRoles and Responsibilities as a Connection Manager Provide end to end customer service to Telstra customers. Listen and understand why customer has called us and what matters to them. Take full ownership to resolve customer queries and deliver what matters to the customer on the first call. Attending escalation calls apart from taking normal calls. Conveying the client requirements to the team with regards to the process. Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
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Sr Technical Support AssociateMphasis Jul 2012 - Jan 2017Pune Area, IndiaIncident Recording & Classification: Efficiently recorded and classified received incidents, undertaking immediate actions to restore failed IT services promptly.Incident Assignment: Assigned unresolved incidents to appropriate Tier 2 Support Groups to ensure timely resolution and minimize service disruptions.Documentation & Logging: Logged all incident and service request details, accurately allocating categorization and prioritization codes for effective tracking and reporting.User Communication: Maintained open lines of communication with users, keeping them informed about their incident statuses at agreed intervals to enhance user satisfaction.Association with Related Records: Associated incidents with other records, including changes, problems, knowledge articles, and known errors, to streamline incident management processes.First-Line Investigation: Provided first-line investigation and diagnosis of all incidents and service requests, working to identify root causes and expedite resolutions.Resolution Verification: Verified incident resolutions with users, ensuring that issues were effectively resolved in the ITSM tool and met user expectations.Escalation Management: Escalated major incidents to the Incident and/or Problem Manager and proactively addressed incidents at risk of breaching Service Level Agreements (SLAs).Lifecycle Ownership: Owned all incidents and service requests throughout their lifecycle, ensuring accountability and effective management from inception to resolution. -
AnimatorWisdom Institue Of Mechanical Training Jul 2011 - Jul 2012Pune Area, IndiaModelling Excavator machines used in mining industries using Autodesk MayaCreating props and scenes for excavator demonstration.Animating the Excavator machines, camera and demonstrate the working ofthe machines.Creating web-tutorials for the institute.Editing and compositing the final video along with addition of music in effectsusing the softwares like Sony Vegas Pro, After Effects and Adobe Premier Pro
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Lip-Sync ArtistAcme Toons Jan 2010 - May 2011Pune, MaharashtraRoles and Responsibility: Animate the camera for a particular scene. Animate characters and Lip-Synchronize Characters for various projects. Character animation and camera animation, work upon the storyboard provided by the production team. -
Sr. Tech Support OfficerConvergys Apr 2007 - Jan 2009Pune Area, IndiaSupport Escalation Engineer - Tier 2 (Desktop Support)- To provide highest level of technical support to the customers after conducting thorough research on the pertaining technical issues. - Performing upgrades, installation of software and drivers and essential desktop troubleshooting. - Deploying updates, service packs and hot fixes using Windows Update, Automatic Up... See moreFrontline Support Engineer - Tier 1 (Desktop Support)- Troubleshooting Home User problems relating to Operating System issues, Network connectivity, Updates, Applications- Troubleshooting issues related to Application installations, Operating System Installation. - Troubleshooting issues related to home networking. - Operating Systems : Windows XP, Windows Vista, Windows 7
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Technical Support AgentWipro Bpo Dec 2005 - Jan 2007Pune Area, IndiaSupport for technical issues related to internal hardware components. Supported software issues related to Windows (Vista, XP Home, Pro & Media Center, Millennium and 98)CERTIFICATIONS Dell certified Hardware technician.Dell certified Windows XP technician. Dell certified Windows Vista technician.TECHNICAL EXPERTISE- Operating systems: Ms-dos, Windows 95 / 98 / ME / 2000 / XP / Vista & Windows 7.- Expert with issue related to Symantec Antivirus (Norton 360, Antivirus and Internet security).- Hardware: Trouble Shooting, software installations.- MS-Office package (Power Point, Excel & Word).- Knowledge on internet & basic networking.- Sound knowledge of installations, configurations and maintenance of MS operating systems.- Excellent knowledge of Excel 2003 & 2007.- Excellent Online searching Skills
Manish Pawar Education Details
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Business Administration And Management, General
Frequently Asked Questions about Manish Pawar
What company does Manish Pawar work for?
Manish Pawar works for Hindustan Coca-Cola Beverages
What is Manish Pawar's role at the current company?
Manish Pawar's current role is Team Lead RTM – Digital Enablers Commercial Capability - Strategy.
What schools did Manish Pawar attend?
Manish Pawar attended Periyar University, Periyar University.
Who are Manish Pawar's colleagues?
Manish Pawar's colleagues are Ranjith Kumar Samudrala, Tridisha Paul, Nagaraju Angadala, Aditya Casula, Narendra Borasi, Reyaz Sonu, Prashant Rane.
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Manish Pawar
Credit Officer At Bank Of Baroda ;Garp Frm Certified, Mba Finance ,Diploma In Banking & Finance With B.Tech ,9 Years Work ExNew Delhi1bankofbaroda.co.in -
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Manish Pawar
National Institute Of Technology Karnataka, Surathkal | Materials Engineering| Mechanical Engineer |Bhopal
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