Manish C. Email & Phone Number

Hyderabad, In

Hyderabad, In

Hyderabad, Telangana, India

Lead Support Engineer for Ivanti EndPoint Manager Mobile (EPMM) product line in APJ/EMEA regions.Support Lead for Product Security Incident Response Team (PSIRT) which liaises with Engineering & Product teams to mitigate any security incidents w.r.t Product.Resolving highly technical escalations from Enterprise Customers/Partners.Reviewing Product Code for debugging and analysing complex technical issues.Guiding subordinate Engineers and unblocking technical escalations.Assimilating invaluable Customer feedback and relaying the requirement to Product Management team.Working with Vendors (Microsoft, Google, TeamViewer) to resolve 3rd party issues related to MDM.Monitoring the team's KPI's based on technical discipline and ensuring all technical cases are being handled with correct technical skills.Driving Knowledge Centric Support (KCS) initiative and ensuring the KB's are published as per defined standard.Suggesting Management on best practices, limitations, up-skilling.

Hyderabad, Telangana, India

Backline Engineer part of Customer Success team addressing Product & Platform issues for EMEA Partners and Customers.Solving complex issues on Android & iOS platforms using MobileIron UEM.Identifying Product Defects by extensive in-house testing and liaising with Engineering to fix the issue.Document Solutions and Workarounds for recurring problems and logging Knowledge Base articles.Experience in administration of On-Prem and Cloud based UEM/MDM solutions.Performing log analysis for root causing of issues on UEM and client devices.Troubleshooting issues on various Microsoft protocols like LDAP, Exchange ActiveSync, Active Directory, NDES, KDC.Working on various Android Enterprise & iOS devices to troubleshoot issues by analysing Client, Bug Report, ADB and Sys Diagnose logs. Hands-on experience with Kibana, New Relic logging and analysis.Training new hires on the Product and ensuring that they are onboarded at the earliest with required skillset.Resolving critical (P1) & urgent issues related to the Product.

Dallas/Fort Worth Area

Engineer at Verizon Systems TPS migration team liaising with Application teams to migrate the applications to latest RHEL versions.Working on moving legacy TPS applications like IRTS, iCDMS, LSDS with Application and Infra teams.Managing system operations, analysing/tuning system performance and addressing user/customer concerns.

San Francisco Bay Area

Configuration and administration of Physical servers on Cisco UCS and VM’s via vSphere and OpenStack Cloud.Provisioning of infrastructure adhering to IaaS structure with the support of Network/Storage/Capacity team.Building physical servers using kickstart for Oracle Databases and extensively working on OracleASM to help build Databases.Working with various Customers, obtaining their requirements, procuring the required hardware, providing HA/DR solutions, sorting out the networking requirements and setting up the servers.Built virtualised Linux servers on ESX servers to host multiple applications for Cisco business needs.Built machines hosting Dockers, Kafka, MongoDB, ElasticSearch, Cassandra, Splunk applications.Deploying and migrating servers to Cisco ACI (Application Centric Infrastructure).Converted Physical Machines to Virtual Machines (P2V).Designing Firewall rules for DMZ servers to enable communication with Application and Database servers.Managing Systems backups, scheduling cron's, enabling System and Network logging of servers for maintenance, performance tuning, testing.Implementing changes on UCS/VMware- Deploying, Firmware upgrades, Migration; RHEL OS upgrades- Patching; Storage migrations on EMC, NetApp.Providing Tier 3 On call support to the environments and driving production outages.Providing Root Cause Analysis(RCA) via problem management by working with external/internal vendors.Day to day support and troubleshooting activities using Bash and Python.

San Francisco Bay Area

Proactive monitoring of production servers on Dashboard for any performance issues.Experience working with Application/Database Engineers in troubleshooting and identifying issues related to performance on OS and infrastructure layers.Working on P1/P2 incidents alongside Incident engineers, Storage/Network engineers and driving the incident till resolution.Experience as a POC for break fixes performed inside the Data Center by coordinating with DC-OPS and hardware vendors.Monitoring and troubleshooting DB Backups. User account management and support. Managing file system and disk usage,Log file and Splunk management for troubleshooting probable/potential errors. Working with vendors (RedHat, VMware, Cisco TAC) to follow up on hardware break fixes and bugs.Responsible for reviewing all open tickets, resolve and close any existing tickets on BMC Remedy 7,8.Providing Tier 2 On call support and acknowledging priority issues within the SLA. Escalation to Tier 3 if needed and driving the incident to resolution.Document solutions for any issues that have not been discovered previously.

Tampa/St. Petersburg, Florida Area

Mentored 30+ students per class, supervised 1 lab.Tutoring undergrads on Physics/Mechanical apparatus and their applications.Guiding students to perform experiments related to the corresponding course work.Document test cases and experiments.Grade student papers and providing inputs on course curriculum. Liaising between Students and Management to provide feedback & suggestions on Lab course.

Master'S Degree

Bachelor'S Degree