Hello, I'm Manish, a dedicated professional with over 3 years of experience in Team Management, Escalation Handling, and Customer Service within the service industry. I excel in managing escalations and resolving issues efficiently through email and phone communication. My background includes overseeing team operations to ensure client requirements are met and delivering daily status updates. I am skilled in managing inquiries related to fraudulent transactions, disputed credit card charges, and other service-related issues, utilizing effective communication channels to provide exceptional support.Currently, I am leveraging my skills at RBL bank, where I specialize in managing inquiries related to fraudulent transactions, disputed credit card charges, and other service-related issues. I utilize effective communication channels to provide exceptional support.