Manish G.

Manish G. Email and Phone Number

Director - ServiceNow Platform, ITSM and Program Management (Global Infrastructure and Operations) @ IHG Hotels & Resorts
Orlando, FL, US
Manish G.'s Location
Orlando, Florida, United States, United States
Manish G.'s Contact Details
About Manish G.

A trusted, mission-driven and results-oriented Executive IT leader with 25+ years of progressive management experience in Healthcare, Hospitality, Government and Public Sector Not-for-Profit industries. With demonstrated ability to be a change agent and influencer, linking vision and strategy with business objectives and outcomes; unlocking investment capacity, driving digital innovation, scale and growth all while building strong relationships, high-performing teams and effectively managing performance.With a proven track record of success in delivering and leading large scale strategic initiatives across multiple geographies and functions, leveraging leading business, digital and technology practices/solutions to deliver re-imagined Customer, Employee, Operational and Product experiences, Service Delivery and business process automations in an organization. Core Competencies: Leadership: Creating vision, formulating strategy & building high-performing teams. Product Management: - Product Strategy and Direction, Roadmap, Experience and Journey Mapping, Enablement (Sales, Partners, and Customers)Technology Platforms & Applications: Enterprise Service Management (ServiceNow) – ITSM, ITOM,

Manish G.'s Current Company Details
IHG Hotels & Resorts

Ihg Hotels & Resorts

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Director - ServiceNow Platform, ITSM and Program Management (Global Infrastructure and Operations)
Orlando, FL, US
Website:
ihgplc.com
Employees:
18658
Manish G. Work Experience Details
  • Ihg Hotels & Resorts
    Director - Servicenow Platform, Itsm And Program Management (Global Infrastructure And Operations)
    Ihg Hotels & Resorts
    Orlando, Fl, Us
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  • Ihg Hotels & Resorts
    Director - Servicenow Platform, Itsm & Program Management (Global Infrastructure & Operations)
    Ihg Hotels & Resorts Aug 2022 - Present
    Atlanta, Georgia, United States
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  • Chenmed
    Sr. Director Enterprise Business Applications
    Chenmed Jan 2021 - Aug 2022
    Maimi
    Serving as a company wide resource to help steer, support and provide product leadership, strategy and vision for Enterprise Applications, demonstrating executive-level thought leadership, business development, technical innovation, financial and operational planning for 43+ SaaS and On-Premise applications (ServiceNow, SalesForce Sales/Marketing, Workday HCM/Finance, Monday.com, DocuSign, JIRA, Confluence, etc.)• Leveraged data-centric, metric-based decisions, observations, interpretations and interventions to engage stakeholders in shaping and implementing business and service delivery solutions.• Directed a portfolio of enterprise projects in partnership with the business contributing to the overall IT enterprise portfolio management process with realistic goals of on time and on budget project delivery• Directed support, maintenance & enhancement initiatives across the portfolio of business systems while governing and maturing documented systems development lifecycle and production systems support processes• Introduced Application Delivery Framework focused towards strengthening business services (Support/Escalation Mgmt, Service Catalog Mgmt, Cotinuous Measurement, Monitoring & Opportunity Identification, Incident/Request Mgmt, BAU Intake, BCP, DR, Knowledge Mgmt etc)• Using the IT Roadmap and strategic plan as a guide, advance and mature the capabilities of the business analysis and quality assurance testing functions; proactively consider automation and digital solutions that align with critical business objectives and customer requirements.• Assessed talent strategy to establish technology competencies; focused on securing the required talent.• Reviewed and assessed broader relationships across the vendor community and address difficult buy/build decisions, holding vendors accountable and negotiating better agreements, terms, and outcomes.
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  • Marriott International
    Senior Director - Service Delivery, Application Development & Innovation
    Marriott International Feb 2016 - Feb 2021
    Bethesda, Maryland
    • Lead a globally distributed team of 80+ direct/indirect resources providing multi-platform application engineering, development, service management support to 5500+ Marriott Properties exceeding goals and KPI’s.•. Lead continuous improvement cost reduction opportunities and trailing cost eliminations while ensuring alignment and transparency on business cases, funding and cost recovery models• Streamlined software engineering, development and support processes through utilization of JIRA, Confluence, hybrid SDLC practices (Agile, Iterative, Waterfall) and through practical applications of CI/CD, Performance and Beta testing via MVP/Test and Learn based strategies.• Partnered with Global Information Security on impact, implementation and remediation of Data Security and Privacy, critical vulnerabilities, PCI Compliance, Customer Data Retention and Identity and Access Management initiatives.• Drove critical innovations/investments in Automation (Test Automation, WinAuto, RPA, Cognitive Assist, utilities, etc.) to drive operational efficiencies & improvements in both Associate & Guest experiences while meeting increased demands from business on digital initiatives. • Delivered YoY improvements in Service/Application availability, performance and stability through extensive monitoring and development of Operational Dashboards measuring relevant KPIs resulting in (~81% reduction in outages on POS environment, ~71% reduction on the Starwood POS, ~18K incident reductions on PMS platform, Automated recovery & remediation of loyalty files) • Served as the primary Service Delivery leader to oversee:Planning & forecasting service consumption & QoS; Tier 2/3 Support, Incident and Problem management processes; OLA, SLA, Availability & Performance Reviews with providers, business partners & leaders; Service level infractions & developing new meaningful SLAs & metrics as required; Problem resolution engagements ensuring accurate & meaningful delivery of RCAs
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  • Oracle
    Senior Director Product Management/Public Sector Cybersecurity Lead
    Oracle Aug 2014 - Feb 2016
    Washington D.C. Metro Area
    •Led cross-functional team driving Sales, Partner, and Customer Enablement Programs, delivering demos, workshops, boot camps and beta programs across Oracle Identity Management Product Suite.•Directed teams, including product management, development, QA, documentation, field and support throughout product lifecycle management for automated install/upgrade/configuration tooling, health-check framework and Enterprise Manager Integration, ensuring integration of disparate development teams with diverse practices/technology/toolsets into cohesive/collaborative/standards-based organization.•Worked closely with product development teams on Cloud, Mobile, API and Enterprise product roadmap to deliver licensing, packaging and T&Cs for Identity Management Portfolio of products.•Ensured successful delivery and management of collateral, including briefings, white papers and best practices in support of sales, training, partner and customer engagement. •Engaged with customers globally, discussing respective deployments, future plans, gathering new requirements, validating and aligning roadmaps, developing references and cases studies.•Executed customer-centric approach and translated business needs into desired customer-focused solutions, including opportunity identification, requirements development, delivery and support.•Collaborated with Fusion Middleware, Database and Engineered Systems Product Management teams to align accreditation, certification and compliance against Computer Security Evaluation matrixes.
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  • Mitre
    Head Of Department - Identity & Access Management; Erps And Data Management
    Mitre Oct 2010 - Jul 2014
    Mclean, Virginia
    • Earned executive leadership recognition on impact for services delivered, acting as trusted/collaborative resource to facilitate and drive transformation, optimization, business process re-engineering and lifecycle strategies for products and services.• Spearheaded numerous digital and self-service enterprise initiatives (Employee, Manager, Product & Services Procurement), yielding more than $3+M in savings and improved digital experience via integrated actionable content, dashboards, etc (Gadgets, Web Parts, Portlets, web services, APIs etc) onto our internal portal • Led acquisition, design and delivery of Enterprise Data Warehouse Architecture and strategy, delivering next generation, highly scalable and hybrid data model in support of rapid business process changes.• Supervised and managed acquisition, design and delivery of MITREs Integrated Identity Management (IdM) vision, acting as the program manager for Identity Access Management, leading communication/integration of IAM roadmap, strategies, processes and technologies into other IT&S (Security) departments and initiatives.• Delivered a modern IdM architecture, ensuring reduced operational costs and improved onboarding to near real time while maximizing MITRE’s position in delivering enriched digital user (employees/sponsors/partners) experience, including Self-Service Identity Request Portal, Password Management, Unified Identity across Internal/External Identity Stores, OTP/Multi-Factor Auth and Single Sign-On.• Identified, researched and escalated issues related to budgetary compliance, providing options/recommendation for resolution while minimizing number of delayed buys, successfully delivering balanced operational, capital and CIP budgets YAY.• Communicated/managed/aligned cross-organizational impacts of products/services managed with team, embracing transparency in management of programs/projects/resources/commitments/priorities/roadmaps.
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  • Mitre
    Associate Department Head
    Mitre Oct 2007 - Sep 2010
    Mclean, Va
    •Successfully executed management responsibilities for performance of Identity Management Services, Enterprise Financial Services – Oracle E*Business Suite, Enterprise HR Services – PeopleSoft and Enterprise Data Services by ensuring service definitions, their values, SLA, concept of operations, support, budget and cost structures are in alignment with business needs.•Streamlined yearly SOX; IT-Audit (conducted by KPMG/PWC) and compliance by analyzing operational procedures, data needs and existing information technology to determine efficiency/capabilities/limitations.•Fostered vendor/service-provider partnership by effectively communicating needs and ensuring product and platform offer alignment with business needs; negotiated mutually beneficial contracts. •Executed coordination/awareness of strategy and roadmaps with customers, service managers, stakeholders and management, ensuring operational excellence via measurement and implementation of KPIs.•Communicated department and division information to staff on regular basis while reconciling business needs, staff skills and development goals in managing talent to ensure group leaders coach staff, document conversations and/or progress.•Proactively managed personnel issues related to performance and improvement plans by utilizing formal/informal awards programs to provide feedback to staff and provide coaching and mentorship.
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  • Mitre
    Systems & Data Integration Architect
    Mitre Oct 2005 - Sep 2007
    Mclean, Virginia, United States
    Led design of highly complex and innovative MITREs Enterprise Application Data Integration and Delivery Strategy, participating within industry best-practice Enterprise Architecture Methodology; oversaw implementation/operation of various vendor-provided technology solutions near real time data feeds and search integrations.Prioritized milestone-related projects while escalating resource, technical or scheduling issues.Actively participating on numerous internal boards and councils ensuring alignment/influence.
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  • Mitre
    Team Lead: Data Management Services
    Mitre Apr 2001 - Sep 2005
    Mclean, Va
    Managed day-to-day IT operations, improving infrastructure costs, performance and end-user satisfaction.Conferred with department managers to analyze current operation procedures, pinpoint problem areas and determine areas for potential improvement of information services.
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  • Various It Orgs
    Programmer And Data Analyst Positions
    Various It Orgs Dec 1996 - Feb 2001
    Chicago, Illinois

Manish G. Skills

Enterprise Software Enterprise Architecture Integration Security Oracle Requirements Analysis Program Management Business Intelligence Solution Architecture Cloud Computing Software Development Business Process Identity Management It Strategy Management System Architecture Sdlc It Management Strategy Leadership Project Management Software Project Management Saas Erp Data Warehousing Software Engineering System Deployment Architecture Enterprise Resource Planning Identity And Access Management Information Technology Product Management Process Improvement It Service Management Information Security Systems Engineering Team Leadership Technical Leadership Data Integration Information Security Management Devops Food And Beverage Hospitality Industry Vendor Management Coaching Oracle Erp It Project And Program Management Data Analysis Analysis Technical Architecture Etl Vendor Relationship Management Coaching And Mentoring Business Applications

Manish G. Education Details

Frequently Asked Questions about Manish G.

What company does Manish G. work for?

Manish G. works for Ihg Hotels & Resorts

What is Manish G.'s role at the current company?

Manish G.'s current role is Director - ServiceNow Platform, ITSM and Program Management (Global Infrastructure and Operations).

What is Manish G.'s email address?

Manish G.'s email address is us****@****med.com

What schools did Manish G. attend?

Manish G. attended Keller Graduate School Of Management Of Devry University, University Of Illinois At Chicago.

What are some of Manish G.'s interests?

Manish G. has interest in Children, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Health.

What skills is Manish G. known for?

Manish G. has skills like Enterprise Software, Enterprise Architecture, Integration, Security, Oracle, Requirements Analysis, Program Management, Business Intelligence, Solution Architecture, Cloud Computing, Software Development, Business Process.

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