Manish Kumar Email & Phone Number

Dubai, United Arab Emirates

Steering daily operations, directing multiple departments in developing merchandising and loss control strategies. Executing robust programs , promotions and policies in line with tge company's standards and guidelines . Driving optimal customer satisfaction , associate productivity and P&L results . Providing leadership and guidance to the team in achieving all brand performance and behavioural standards of the key . Key role in meeting store requirement by purchasing product from the store through online buying , there by helping in clearing stocks regularly. Establishing goals and development plans by partnering with managers to hit monthly and quarterly budget goals . *Significantly contributed to achieving and maintaining 100% target KPIs in the store .* Exceeds sales and profit goals .* Developed and launched loss prevention programs that proved successful in deterring theft. * Cautiously monitoring local competitors activities and keeping abreast of changing market trends in the industry to understand anticipated customer initiatives. Skills : Communication , People Management , Time management , New store opening , Retail , Sales , Coaching .

Muscat Oman

As Cluster Manager worked with brands Aeropostale, The Children's Place , SMYK ,R&B kids , Dollar Plus .* Handle all operations of stores in Muscat Oman.* Assisting Operation Manager on staff training and policy development.* Trained staff on company policies and customeer service .* Trained Managers and existing staff on management and selling skills .* Take essential measures for coordinating particular events and promotions .* Plan targets , Annual leave , analyse trade and trends , prepare monthly and weekly incentives . * Set up new KPIs and routinely monitor staff progress .

Muscat , Oman

Muscat Governorate, Oman

Customer Focus✓ Effective resource planning for customer service✓ Ensure regular training of store staff on all aspects of customer service, product Knowledge and selling skills✓ Implements a high standard of customer focus within the store✓ Regularly assesses customer service standards within store✓ Ensure customer needs are met and complaints/queries are resolved.✓ Achieve the revenue targets for the store✓ Actively seeks ways to achieve or exceed shop sales targets✓ Monitor and control expenses through efficient store operations✓ Interpret and act on operational profit and sales reports generated through Finance and focus on improving under-performing areas Shop Keeping and Store Standards ✓ Ensure accurate stock merchandise and management within the store✓ Oversee and monitor all point of sales activities in the store which includes Sales transactions, tracking customer orders and Payments, registering sale and maintaining inventory updates, providing Service, handling returns and refunds, gathering consumer data for feedback✓ Oversee and monitor the inventory management in the store ( stock Availability, order management, back store management, stock Movement within store)✓ Oversee cash transaction entry and management (petty cash, cash tracker etc.✓ Prepare and review store reports on sales, commercial profit and stock ageing(Slow moving, fast moving and non moving items)✓ Maintain a high level of store health and security for company assets, cash, stock and customer property✓ Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters People Management ✓ Ensure store expectations and priorities are communicated to staff✓ Review and provide regular feedback on staff’s performance against expectation✓ Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.

New Delhi Area, India

Customer Focus✓ Effective resource planning for customer service✓ Ensure regular training of store staff on all aspects of customer service, product Knowledge and selling skills✓ Implements a high standard of customer focus within the store✓ Regularly assesses customer service standards within store✓ Ensure customer needs are met and complaints/queries are resolved in a timely mannerSales and Commercial Profit✓ Achieve target productivity metric (sales per person per day or the store)✓ Actively seeks ways to achieve or exceed shop sales targets✓ Monitor and control expenses through efficient store operations Shop Keeping and Store Standards ✓ Ensure accurate stock merchandise and management within the store✓ Oversee and monitor all point of sales activities in the store which includes Sales transactions, tracking customer orders and Payments, registering sale and maintaining inventory updates, providing Service, handling returns and refunds, gathering consumer data for feedback✓ Ensure that the store is in compliance with the company policy for all✓ Ensure the company policy and procedures are communicated in a timely Manner and adhered to accordingly✓ regularly audit own store administration and resolve any issues✓ Monitor and continuously seek to understand commercial environment, local Trading patterns, competitor activity and market trends in the retail sector and their impact on store.✓ Monitor and handle customer complaints and take corrective action in line with Company policy✓ Maintain window and in-store displays to a high standard in line with Merchandising guidelines✓ Prepare and review store reports on sales, commercial profit and stock ageing(Slow moving, fast moving and non moving items)✓ Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff roster