Manish Kumar Email & Phone Number

Pune, Maharashtra, India

Raipur Area, India

Raipur Area, India

Front Office and Back Office set up - Processes and Product.Trying to analyze the technology and service requirements in the organization and providing those inputs for product and service enhancement.Preparing training plans and training team members at each level - Cashiers, Reception, Reservation, Soft Skills, Bell Desk and Property Management System - IDS Fortune express.Handling corporate and travel agent groups.Guest relations - Complaint Handling, Situation Handling and Customer Relationship.Handling room inventory, night auditing, and staff management and auditing processes on a daily basis.Analyzing the strengths of the subordinates and work towards enhancing their skill level.

Raipur

the diversification venture of the INOX group into entertainment and is a subsidiary of Gujarat Fluorochemicals Ltd. INOX is successfully running 28 multiplexes with a total of 101 screens in 20 cities, making it the national multiplex chain. Responsibilities: Responsible and answerable for the Operational cost, Food cost and Regular yield checks to avoid any pilferage.Responsible to provide wide menu choice with proper co-ordination with vendors periodically especially during some occasion and holidays.Responsible to adhere strictly with statutory operational and non-operational compliances in time.Responsible to implement SOP to avoid any deviation and same time take corrective measures to avoid repetition of same error again.Information regarding any maintenance and upkeep of properties to the concerned department.Responsible for periodic staff development training to ensure 100% guest satisfaction and to maintain service standard.Helps and develop staff retention policy with the help of HR by providing different aid of motivation periodically.Responsible to operate Unit smoothly in the absence of Unit Manager and same time Handles and answers all patrons' grievances in his absence.

A complete British Cuisine with twist set up by Britain famous celebrity Chef GARY RHODES. Operation: Lunch & Dinner. Responsibilities: Making passenger to seat on allocated table and offering menu and assist with the menu if any queries.Taking order and assisting if any special diet request.Helping in special lunch service like seafood buffet or open barbecue service.Conversant with sanitation and food handling standards of United States Public Health (USPH).

Glass House (24 hr dining restaurant) & Room Service. Responsibilities: Responsible for maintaining overall consistency in food & beverage service standards.Handling guest complaints.Conversant with operations of MICROS.Making various financial reports, menu engineering and beverage cost analysis, monthly and yearly sales report.

Room Service Order Taker. Responsibilities:Handling all Room Service call.Taking room service order and assign the order to room service delivery staff.Making the bill as per instruction mentioned on billing system by front office.Making Day end report, etc.

Graduation, Hotel Management

DIPLOMA IN HOTEL MANAGEMENT

Bachelor; Diploma; D.A.V.Public School,B.S, Hotel Management Ignou; Hotel Management