Manish Kumar Email & Phone Number

Gurugram, Haryana, India

Gurgaon, Haryana

 To manage long term operations, discipline, addressing employee concerns and performanceevaluation. Handling back office operations of warehouse team of 20+ members in Delhi/NCR, Mumbai, Kolkata, Lucknow, Hyderabad and Bangalore locations. Generates new business via calling and sharing messages to concerned persons of Logistics and end user companies. Handling Company’s Social Media Platforms Managing Customer Care and Quality Assurance Teams To analysis the current process and take necessary steps to improve and enhance the process. Manage daily work allocation Handling Salesforce CRM tool and ensure that TAT should be maintained Managing all aspects of operations including People Management and day to day deliverable. Preparing Monthly and Weekly reports and share it with senior management. Quality check from time to time and sharing feedback with the concerned user Internal meeting with Senior Managers, Customer Care Executives and Quality Department from time to time. Maintaining and preparing proposals of inventories in both xls and ppt format. Preparing and Maintaining inventories data in xls. format Maintaining listings in various websites like 99 acres website. Planning to run google campaign for various locations and make them implemented. Discussion with designer and content writer regarding posting posts in all social websites.

Gurgaon, India

 To manage long term operations, discipline, addressing employee concerns and performance evaluation. Handling back office operations of warehouse team of 20+ members in Delhi/NCR, Mumbai, Kolkata, Lucknow, Hyderabad and Bangalore locations. Managing Customer Care, Social Posts Designing and Quality Assurance Team as well.  To analysis the current process and take necessary steps to improve and enhance the process.  Manage daily work allocation Handling Salesforce CRM tool and ensure that TAT should be maintained Managing all aspects of operations including People Management and day to day deliverable. Preparing Monthly and Weekly reports and share it with senior management. Quality check from time to time and sharing feedback with the concerned user Internal meeting with Senior Managers, Customer Care Executives and Quality Department from time to time.  Maintaining and preparing proposals of inventories in both xls and ppt format. Preparing and Maintaining inventories data in xls. format Maintaining listings in various websites like 99 acres website. Planning to run google campaign for various locations and make them implemented.  Discussion with designer and content writer regarding posting posts in all social websites.

Gurgaon, India

 Successfully transitioned and implemented 45 seated process. Worked as a Team Leader of Estate Agency Process of Countrywide (UK).  Handled team of 45 Users working in 2 shifts. Provide floor support to team for solving queries. Prepare Weekly/Monthly Deck Prepare RAG (Daily work allocation task) and send it to client. Prepare daily, weekly and monthly reports Manage daily work allocation Manage AHT & SLA agreed with Client Team Meetings and Huddles  Provide Process Training to new joiners One o Ones with team members and solve their issues. Provide support to Team Coaches Co-ordination with client via emails and calls Maintain healthy relationship with client Raise Tickets and inform External/Internal IT department for IT issues.  Prepare Weekly Deck and discuss with Client via call once in a week. Interact with Client during their visit regarding various issues Manage Team Shrinkage and Attrition Analysis to improve the efficiency and AHT of the process Internal meeting with Senior Managers and Quality Department. Fun Activities On/Off the floor with the team Team bonding activities