Manish Kumar Pandey Email and Phone Number

 Process Re-engineering : Being in DTDC express Ltd there are various process is been alaysed and assessed to re design and re define the changes required in order to make processes more simpler and time saving for the ground operation.  Training & Development : Both at Velex and DTDC, have had many opportunities of conducting the training season to make ground ops aware on the technical know how, new process improvement plan , SOP and enhancement of ERP and application to help them to achieve the desired result.  Manpower Management: Have had opportunity of handling 600+ manpower at Velex throughout India for execution and setup of process. Lean/six sigma Implementation: At Velex implemented the lean management and six sigma for Proof of delivery and reducing the risk, this has given me immense exposure towards lean implementation and sustenance.  Project Planning: Handle various new project during the tenure at planning, modelling, Development if needed, UAT if needed, implementation and performance KPI creation which include adherence support in order to help organization to reduce the time and effort to achieve the result. Process Automation Experience, Process excellence and Business analyst  FDM Simplification automation and phase wise deployment with the help of IT to automate many of process which help organization to achieve customer expectation and better experience to the user.  Working as key resource to understand the Gap in the process and suggesting the IT PM through URS, ensuring the various level like governance approval, Development and UAT timeline, UAT, Pilot, Roll out and Implementation of KPI till Signoff to the business or operation owners to be completed on time, Delivery accuracy- in enhance the Delivery accuracy proposed the operational process to prepare the mobile Apk where the delivery lat long to be captured to confirm the consignment delivered to the Right customer.  Improvements in DEPS process at DTDC.  Undelivered confirmation- Proposed to improve the process of marking undelivered checkpoint (CRF, DRC ) only when customers are been called up through mobile Apk on call Bridge concept.  Process improvement – Handle and work on various new development, new SOP or SOP modification to monitor various stages of operation and reduce the effort of operation, and to have significant impact direct or in direct through salability improvement.