Manish Kumar Email & Phone Number

Rogers Place, Edmonton, Alberta

• Serve customers in an efficient and friendly manner following outlined steps of service
• Interact with customers and resolve customer complaints in a friendly, service-oriented manner
• Relay relevant information to supervisor
• Perform sales transactions in a reasonable and timely fashion. Enter sales into the cash register to ensure purchases are accurately recorded
• Responsible for all assigned change funds and cash receipts, ensuring that the cash drawer follows overage/shortage standards
• Ensure compliance with all sanitation and safety requirements

Edmonton, Alberta, Canada

・Deliver online orders to customers at the store pickup point.・Pick all the items from the sales floor and backroom to process orders directed by walmart.ca.・Sort all items as per their temperature requirement like Ambient, Chilled and frozen.・Answer customers queries on call regarding their orders.・Process refunds and deliveries of orders as per customers.

India

• Analyze and optimize logistical procedures to increase the overall profitability of the business.
• Reported maintenance and repair needs for transportation vehicles and equipment.
• Monitored workers and reviewed completed work for proper performance.
• Communicated with drivers during transit, clearly conveying route updates.
• Trained drivers on safety, route knowledge and courier procedures through check rides and mentorship.
• Planned workflow, coordinated employee scheduling and assigned duties to maintain performance.

India

• Part of the Pilot team with core responsibility to setup new process and train the new employees.
• Confirm that customers received an efficient resolutions to problems by researching issues and providing adequate information.
• Responsible for communication with customers, clients & internal stakeholders regarding requests and any questions/concerns associated with the process or related subject matter using applications like SALESFORCE and.
• Received an average 85% customer satisfaction rating to date, 10% higher than the company average.
• Handle 40+ chats daily, with duties including signing up new customers, presenting relevant product information and cancelling orders for customers and credit money in the original mode of payment (GAP).
• Refer unresolved customer grievances to designated departments for further investigation.

India

• Worked in the Legal Data Service portal of Bloomberg (US Global Financial & Local Data Service Provider) which deals with Research Management Info & Document Analysis of the US Law Firms Management Professionals by.
• Research of Professional Management Summary Information by strong analysis of documents and update the same on Bloomberg Terminal.
• Preparation of Accurate Company Management Hierarchy Data Model on Bloomberg Terminal by Ranking Management Professionals according to their current Designation.
• The analysis of global companies on their environmental, social and governance (ESG) and update the same on Bloomberg terminal through application tool.
• Carry out priority research using any combination of publicly available information e.g. the investee company's CSR and annual reports, company voting histories, the Carbon Disclosure Project, government and NGO public.

Diploma Of Education, Project Management

The basics of Project management, Project scope and quality, Fundamentals of project planning, working with stakeholders, Leading and.

Diploma Of Education, Global Logistics Management And Professional Communication, A+

Learning transportation, inventory, and location management decisions, as well as assessing the need for globalization of an.

Bachelor Of Commerce

Activities and Societies: Commerce society- Society of financial literacy and consumer awarenessParticipated as a member, student.