Handling L&D for BigBasket Mumbai & MP

• Building Learning Strategy for new launch business vertical.• Responsible for end to end learning and development, Individual training need analysis and development plan• Created overall strategy and road map for SLP department in alignment with the business. • Conducting Induction program and Tracking LMS completion for new joiners & existing employees. • Conducting process training and soft skill training programs. • Coaches store staff on the floor, identifying strengths and opportunities for improvements, constantly stimulating their sense of ownership and the ability to engage and surprise the customer.• Work closely with the Operations team to identify training needs to develop store staff’s skills and knowledge in line with market and consumer expectations and organization standards.• Conduct post-training follow-up assessment to evaluate the efficiency of training.• Train on technical applications (i.e. POS system, Value portal, Muddler and SAP).

• Established a robust TNA process that identifies, summarizes, and analyses training needs of employees based on heir performance, business areas, tenures, and roles. • Developed & Delivered Soft Skills & Behavioural training programs for staff at all levels. • Developed professional development & skilled based training modules and implemented Lean & Kaizen method for the continuous improvement on content. • Developed Learning Road maps, On the Job Evaluation and training certification process for new joiners at all level. • Developed and implemented Job Aids and SOPs for Culinary, Operations and Technical employees. • Facilitated multiple development programs by creating learner focused environment and giving relevant examples.• Conducted a soft skills training program for onsite employees for cross-selling and up-selling product. • Calendarize Planning & executing monthly/ Quarterly Training Plans for the region. • Coaching & conducting TTT for City trainers, Operations, Culinary chefs & City Heads.• Participated in managing, planning, designing, developing, testing, and maintaining the content for the Learning Management system (LMS).• Worked closely with leadership team to develop talent, strategy, and design leading practical solutions to meet the Changing business.• Launched weekly engagement program and Conduct CoVID-19, food safety & training audit.

• Recognizing, respecting & nurturing the potential of each trainee, fostering a healthy learning atmosphere in the training session and responding to all queries; ensuring discipline by observing trainees behaviour and attendance.• Planning & executing monthly & Quarterly Training Plans which incorporates Task Based and Soft Skills based Training Programs for bridging skill & process gaps, updating training content in tune with the business requirements.• Conducted training program for operations & Site manager for the organic growth of the business. • Developed and conducted soft skills & Task based training program for onsite employees in various business sectors like Healthcare, Education, Hotels, VIP Guest House, Residential, Corporate offices, Automobile companies etc. • Preparing & Maintaining MIS reports for Pan India. • Evaluate Learning Impact using Kirkpatrick Model for Level 1, Leve2, Level 3 and Level 4. • Partner with Government of India to certify existing talent and build skilled talent form the market. • Build and Maintain relationship with segments and key stakeholders from support function. • Build relationship with client and manage client expectation. • Handed activities of employee engagement, counseling & coaching of employees, performance management.• Preparing and maintaining training budget for west region and Energy &Resource segment. • Nominated to be a part of core team for Organisation to get certified ISO 22000:2005.• Conducting training programs for Offshore employees on technical & behavioural skills.

• Spearheaded the day-to-day operations (Restaurant, Banquet, and Recreation Centre & Golf) of the Resort/Club.• Conceptualize, developed and implement marketing strategies to promote food and beverage sales by advertising,promotional activities and public relations.• Ensuring that staff delivers the best keeping organisational value and behaviour as guiding & unifying principles.• Converting non-revenue generating areas to revenue-generating areas.• Planning and organizing events for Guest.• Effectively monitored finances of restaurant and other activities, kept a track of daily sales and cost incurred; steered efforts towards keeping the food cost in control while maintaining the highest levels of quality.• Conducted training for Front office and F & B staff on Execution Excellence. • Developed and conducted a training program for staff to cross-sell and up-sell. • Directing supply chain management and finalizing the vendors and negotiating best rates. • Formulating budgets and ascertaining that the staffs work towards achieving those targets• Employee retention by providing training /coaching and increasing job satisfaction• Created SOP for operations and Human Resource. • Successfully cater all Outdoor events. • Monthly Employee Engagement activities.• Organizing safety drills through concerned vendors and maintained data.

Teaching Food & Beverage Service Conduct practical of Food & Beverage Service Organise competition