Manish Narula Email and Phone Number

• Led market leading Invoices and Payment product• Turned around Payments product by completely bringing it to green for stringent payment metrics.• Worked on a critical innovation which reduced implementation time of invoicing enterprise product from months to days• Working on market leading key payment enabler which reduces credit card transaction fees by 30%• Led a team of 100+ people and worked on invoicing and payment strategy• Worked on key scaling challenges in the product to improve product backend performance • Implemented agile processes in the team leading to improvement in productivity and creating visibility and transparency for all stakeholders

• Worked on scaling and building npm - world’s # 1 Javascript package registry• Worked on critical high impact security areas taking the existing startup level product to enterprise grade security by implementing code scanning, aws infrastructure level security, oidc enablement, implementing 2FA, user data hashing, encryption, secrets management and automations for taking care of high impact security attacks• Worked on taking product from 0 to 100 percent accessibility compliant• Worked on implementing first class , highly used code explorer for making millions of packages across world easily viewable• Working on various strategic high impact initiatives on improving product SLO, SLAs.

• Worked on scaling Github Education. At Education, every year we help hundreds of million students across the world from top colleges to not so privileged ones get world class tools at lightening speed which help drive open source world move forward.• Worked on building automations for large scale student application processing, thus making system 89% automated in this process and reducing average time to process from 3 days to 1.2 days• Worked on key research ideas for organising global hackathons on Github and attracting millions of users thus increasing github userbase

Building Continuous Deployment & Seamless Auth products for Github.Building high scale Auth services from scratch.

Working on Azure Devops Pipeline development

Working on development of Azure Dev tools

Worked for ServiceNow Platform team. • Instance Data Replication - Scaled 100s of 1000s of ServiceNow instances to replicate huge data . Worked on seeding millions of records across instances using Kafka. Developed in house high performant live replicator and seeding replicator. This helps Servicenow to scale to next level.• Worked on Integration Hub product development. Worked on designing and developing SSH and SCP functionality.• Worked on building antivirus related microservice.• Built high performance ODBC driver for ServiceNow. - Profiling and performance tuning of ODBC drivers. Designed multiple Service Type support in the driver.

• Worked on Architecture, System Design, Low Level Design and development for a highly available and scalable web based platform, thus having a single platform for all support, implementation, and data migration engineers to work on and troubleshoot product and handle support issues. • Researched and defined various layers in architecture and created a highly scalable platform.• Conceptualised, designed and developed a framework, which created layers of abstraction for persistence, defining domain objects, object mapping by using various design patterns and principles like SOLID principles, dependency injection etc. Evaluated NoSql Database like Cassandra.

Worked as Architect and Manager for Loyalty Management Product • Defined architecture of the new age Loyalty Management system Product. • Redesigned the User Interface of LMS product and made it highly interactive and appealing to new age consumers. • Worked for client projects in Minneapolis, Charlotte and Chicago for around 4 years. Worked on Java based application development projects from scratch which involved designing , architecture, development, working directly with client. Worked on Retail, Banking , Ordering,