Heading Talent Acquisition and International Sales activities at KN Management Consultants Pvt. Ltd.- Managing a large portfolio of overseas clients- Managing end-to-end recruitment for Executive Roles- Preparing strategies to meet Client requirements for right hiring- Defining and driving the team to meet and exceed hiring benchmarks- Driving the full spectrum of recruiting and selection activities- Designing and driving the adoption of consistent recruiting, interviewing and hiring practices that support a strong candidate experience- Defining and leading projects focused on continuous improvement- Staying up-to-date with industry trends, best practices, and emerging recruitment technologies, incorporating innovative approaches into our talent acquisition efforts- Driving the full spectrum of recruiting and selection activities

Transition• Transitioned pre-employment screening process as part of location centralization strategy• Developed, implemented, and managed comprehensive project plan and insured completion of milestones within the triple constraints of time, cost and scope• Managed project issue log and risk plan with increased focus on cost, schedule, scope, business and technical risk• Interfaced directly with customer's management staffOperations• Managed end-to-end operations for 180 clients with 55 team members• Managed pre-employment screening services, final Report Out • People Management (Appraisal, Mentoring, Career Path, KRAs / KPIs, Attrition/ Attendance)• Secured multiple appreciations for service delivery and leadership• Multiple process improvement automation to improve efficiency (Centralized Website, Automated Work Allocation process, Process standardization)• Quality• Managing transactional quality and compliance within organization with a lean quality team of 12 quality evaluators.• Responsible for surveillance audits for the organization• Publishing dashboard and leadership reports• Member of SOC 2 Implementation team• Scheduling, conducting and closure of Internal and vendor audits.• Policy and Procedure review on periodic basis to ensure adherence.• Conducting MQR (Monthly Quality Reviews) for Operations• Leading Process Improvement team to improve productivity, capacity and Quality of the Processes

Had a setup of 12 technical engineers providing Online Technical Support to our clients/individuals in US and Canada.

•Currently handling a team of 4 telesales executives and supporting the front end sales team for last 6 months•Doing research on companies and preparing database for companies as well as educational Institutes•Managing & preparing Contracts, pricing and proposals and communicating the same to Client•Managing multiple Clients and transitioning it over to Operations ensuring timelines & process adherence•Taking care of “Sample Cases” beforehand and ensuring their delivery within turn around time•Lead, direct & manage a team of 40 FTEs to achieve business objectives and Client Service Level Agreement•Managing Quality and Risk associated with respective processes. Reviewing and implementing contingency planning.•Multiple client Management and communication.•Designing and executing process improvement / enhancement plans to enable business growth. •Identifying expansion opportunities and prepare development plans periodically in consultation and coordination with the client.•Responsible for Automation and Project handling.•Maximise Revenue generation through optimising resource utilization.

•Maximise Revenue generation through optimising resource utilization. •Responsible for the following Operational Deliverables: Schedule Adherence, Occupancy Tracking, Maintaining Performance Dashboards, Transaction Monitoring and Client Member Satisfaction Index, Team Huddles and R&R, •Constantly monitor and analyse Performance metrics and communicate gap areas and growth opportunities to the management.•Managing client calls and giving them presentations on bi-monthly basis.•Lead, direct & manage a team of 20 FTEs to achieve business objectives and Client Service Level Agreement•Reporting to the Service Delivery Leader – Operations, responsible for managing all aspects of the process.•Designed and implemented an automated reporting structure, trained users, and developed procedures to integrate the computerized systems.Creditable Mentions:•Received “Team Leader of the Quarter” for my hard work and dedication.•As a team received 49 Recognition awards (Internal & R&R) for delivering high standards on both Productivity & Quality.•Initiated with an “Intranet Web Site for Process updates on daily basis”. It helped agents in getting them latest updates and creating a healthy competition against them.•Created a Web Portal for entire “Back Office” in Core where Management could go and see the performance on daily basis.•Initiated with “KPI’s” as there was no mechanism to measure an Agent’s performance. It helped in removing the subjectivity completely and motivated agents to perform better.•Initiated with “Performance Calculator” where one can get to know what there tentative Quality Scores could be at the end of the month.•Initiated & designed “Shopping Spree – A weekly performance program” in which we acknowledge best performers of that particular week. It motivates people to perform better.

•Maximise Revenue generation through optimising resource utilization. •Responsible for the following Operational Deliverables: Schedule Adherence, Occupancy Tracking, Maintaining Performance Dashboards, Transaction Monitoring and Client Member Satisfaction Index, Team Huddles and R&R, •Constantly monitor and analyse Performance metrics and communicate gap areas and growth opportunities to the management.•Lead, direct & manage a team of 20 FTEs to achieve business objectives and Client Service Level Agreement•Reporting to the Service Delivery Leader – Operations, responsible for managing all aspects of the process.•Designed and implemented an automated reporting structure, trained users, and developed procedures to integrate the computerized systems.Creditable Mentions:•Certified on Green Belt Six Sigma Quality Training Programme.•Participated in 1 of the Green Belt Six Sigma Quality Projects and rewarded with Certificate of Participation.•Done the Green Belt Quality Project on Reduction in Discrepancies.•Attended Assessors Workshop – A programme on how to observe associate’s performance closely and how to assess them while going through appraisal cycle.

•Ensuring the Service Level Agreements & Turn Around Time with business areas are met with highest degree of customer / employee satisfaction•Handling the leave management & shift management of the team.•Calculating and evaluating daily / weekly / monthly performance matrix for the team•Processing and auditing the health claims as per the client specifications.