Led and Built a Global Customer Success team for startup from seed stage to Series C. Entrepreneurial and highly qualified, I bring extensive years of experience in optimizing customer experience to drive results, building high-performing customer centric teams, and developing strategic alliance with organization leaders to support key business initiatives. I offer a track record of success in establishing customer support organization, improving customer experiences, and ensuring on-time delivery of highest quality of services to clients. I am an expert at setting up new systems and processes, increasing renewal rate and minimizing churn, ensuring higher product adoption and customer satisfaction, evaluating adoption and retention of products, and driving account expansion.Engaging and collaborative, I am a trusted partner to C-level leadership, relied upon to identify and capitalize on opportunities for major savings and process improvements.