Manish R. Email and Phone Number

 Directed a high-performing team of 60+ professionals overseeing comprehensive support for 100+ applications and critical infrastructure elements spanning Network, Servers, Databases, Storage, Security, and End User Computing. Expertly managed resource allocation to seamlessly support client requests, ensuring optimal utilization of available talent. Consistently maintained SLA performance above 95%, demonstrating a commitment to service excellence. Orchestrated timely and efficient… Show more  Directed a high-performing team of 60+ professionals overseeing comprehensive support for 100+ applications and critical infrastructure elements spanning Network, Servers, Databases, Storage, Security, and End User Computing. Expertly managed resource allocation to seamlessly support client requests, ensuring optimal utilization of available talent. Consistently maintained SLA performance above 95%, demonstrating a commitment to service excellence. Orchestrated timely and efficient change management processes, meticulously scheduling and implementing changes to meet organizational needs promptly. Championed comprehensive people development strategies, driving soft skills training, cross-skilling, and upskilling initiatives, including in ITIL and emerging delivery systems, to empower teams for future success. Led robust problem management efforts, conducting root cause analyses for recurring incidents. Additionally, orchestrated a notable financial turnaround, transitioning P&L from deep red to green within a span of 9 months. Show less

 Offered personalized mentorship to students, illuminating key concepts, while crafting targeted content tailored for competitive exams, with a focus on Mathematics and Science. Delivered impactful career counseling services and spearheaded people development through comprehensive soft skills training. Orchestrated a notable 30% enhancement in outcomes within a span of 12 months

 Directed the swift rollout of credit card services at Yes Bank in just six months, showcasing strong leadership and strategic planning abilities. Ensured seamless execution, enhancing the bank's market competitiveness. Implemented operational best practices, ensuring compliance, while managing testing activities and fostering coordination between teams. Championed exceptional customer and employee satisfaction, representing the company in pivotal customer business reviews and… Show more  Directed the swift rollout of credit card services at Yes Bank in just six months, showcasing strong leadership and strategic planning abilities. Ensured seamless execution, enhancing the bank's market competitiveness. Implemented operational best practices, ensuring compliance, while managing testing activities and fostering coordination between teams. Championed exceptional customer and employee satisfaction, representing the company in pivotal customer business reviews and critical meetings to ensure superior delivery and uncompromising quality. Strategically facilitated the seamless integration of technology with the dynamic business environment, showcasing proactive adoption of innovative technologies. Show less

 Led successful implementations of the Eka.Metals application for six clients and established streamlined support procedures to handle client issues promptly, ensuring zero escalations and high satisfaction. Delivered integration solutions, seamlessly linking EKA with a multitude of systems including Oracle Finance, Reuters, Sun accounting, and JDE systems, ensuring flawless interoperability and maximizing functionality across platforms.  Key contributor in analyzing and providing… Show more  Led successful implementations of the Eka.Metals application for six clients and established streamlined support procedures to handle client issues promptly, ensuring zero escalations and high satisfaction. Delivered integration solutions, seamlessly linking EKA with a multitude of systems including Oracle Finance, Reuters, Sun accounting, and JDE systems, ensuring flawless interoperability and maximizing functionality across platforms.  Key contributor in analyzing and providing tailored solutions to client requirements, while consistently implementing best practices to ensure timely and quality deliverables. Introduced a customized test suite for EKA product features, facilitating the timely completion of custom CTRM implementation with minimal issues. Show less

 Successfully assembled and led a team of 31 business analysts within a tight timeframe of two months. Provided guidance to optimize Quality Assurance processes for the 'Profile' product, facilitating successful deliveries from the India delivery center and bridging communication gaps between US and Indian teams.

 Offered key functional insights to the Development team and authored detailed functional documents for the 'eBanking' product. Spearheaded Quality Assurance team, instituting standardized benchmarking and performance measurement guidelines, and received prestigious recognition from the Vice President and Managing Director for outstanding work on the 'Newgen' platform.

 Pioneered the implementation of XP methodology in projects, garnering recognition from the Managing Director with a commendatory email, while adeptly managing multiple projects concurrently. Navigated the process of exploring and solidifying user requirements by engaging with multiple stakeholders, including Customer Services, Professional Services, Pre-sales, Sales, and Product Management teams Presented product features to potential clients and exceeded customer expectations with… Show more  Pioneered the implementation of XP methodology in projects, garnering recognition from the Managing Director with a commendatory email, while adeptly managing multiple projects concurrently. Navigated the process of exploring and solidifying user requirements by engaging with multiple stakeholders, including Customer Services, Professional Services, Pre-sales, Sales, and Product Management teams Presented product features to potential clients and exceeded customer expectations with innovative product enhancements. Crafted approach documents, preliminary survey documents, and functional specifications, while meticulously reviewing estimates for both internal and external requirements. Show less