Manish Saini Email and Phone Number

• Decrease of Re-Inspection at Inventory stock to 15 days adherence from 45 days and successful conversion up by 18-20% approx. at MoM• TAT reduction of IM’s from CP/Dealer reduced to 2.2 days from 5.8 days• Deployment of must changes in Inspection report for issues reflection (scratch/dent/damage/rust) and decreased IM issue by 6-8% at MoM• Cohort Analysis of CJ’s at MoM trend and carried out refresher training• Report automation on Google Live sheet to monitor IM’s TAT, Avg. RFC Offered, Pendency at Region, CJ adherence etc.• Product development for reopening, joint inspection flag and logs• Setting up CJ/PE additional hiring parameters for non availability parking• Identification of faulty evaluator using practice changes in Inspection Report• ETL for data security and tracking trends for moving data set

• Monitoring, managing dashboard and controlling instruments availability, maximize acquiring banks for ONUS PG-MIDs contributing 75% - 80% GMV• Translate data into funnel drop at MOM / Week or Quarter which identifies potential impacts, patterns & trends, and provides insights to enhance business decision, planning, process improvement etc.• Push Onboarding of PG Merchant (DIY + 3P Online) Completing bridge b/w Policy and Merchants, resulting base count up by 1,250 approx. (12% up)• Controlling auto configuration of instruments for DIY + Offline Merchants• Monitoring of Agent Performance & Quality, TAT for Acquiring Bank, Rejection % and sharing compiled data for acquiring banks application• Post Risk Mitigation approx. 7500 accounts pushed for API key disintegrate post risk & fraud measurements• Monitoring and automating job triggered for process flaws like BFSI, DC-Education, UPI Category, International Acceptance, Rates not met etc. • Monitoring of Terminal IDs release on behalf at configured majorly at DIY Merchants, within TAT for 3P online• Terminal ID Cost Routing: Terminal ID release against MCC for cost routing. Monitoring incorrect configuration for improving SR and mitigating risk. Acquiring new TIDs targeting specific categories and negotiating banks• Automated the TID configuration & application process which helps in increase the productivity & reduced manual error• Implemented proper MCC to category mapping to control revenue leakage• API validation and testing at user’s platform / agent’s system• Streamline and process changes in circulation from RBI or Acquiring Banks like FCRA, LOB Business, Velocity and Unmasking UPI Capping etc. • Conducting post live changes like QR Mapping, Fee Model, Addition of Gateway, System Feature like Mini App, Add Money etc.• Resolve escalation from acquiring banks, chargeback & fraud issues, challenge back for restricted category etc.

• Report automation for monitoring catalog flow on daily, weekly & monthly / agent performance matrix on FRT, ART, C-SAT, Re-Open, Closure• Push Offline Seller’s base (MBO & EBO) to 22K generating 250Cr monthly GMV. Monitoring & Dash boarding throughout journey from Onboarding till Transaction. Triggering job for stuck & pending cases in lieu with compliance and resolving them• Understanding & managing catalog at multiple variation depending on usage like Online, Offline & QR based• Database management (Loading, Extraction & Validation) for Seller’s division (Offline, Online, C2I, C&B etc.) and sanctioning warehouse coverage and vice-versa at conversion• Liaison with 3rd party vendors, path creation for catalog & image sharing, data verification and tracking on MOM for billing• FMCG Visibility & Stock Up: Automating of triggered job for deactivation of Expired Products (batch items) / faster diminishing goods (stock replenish) / product enhancement under attributes• Association & dissociation of products listing mapped with QR at category id’s (Offline), nested products (grouping), dual mapping (visibility coverage)• Sanitization of catalog categories and adding up new attributes for better visibility of products, DIY template enhancement• Post Live Changes for SLA visibility under logistic guidance / validating HSN code for GST / Category blockage / Product Visibility / SP & MRP etc• Risk Mitigation: Product de-activation with high price variance ratio to mitigate risk and policy breach• Catalog Enhancement: Drafting roadmap & blueprint to improve Catalog (by Catalog Score) varies on category attributes to enrich product• Brand ID Cleanup to accord customer trust removing counterfeit products and getting them mapped under same name removing redundancy• Category ID/ Tree Cleanup faster approach to decision making / replicating parent category attributes to hierarchy / campaign offers

• Revision in Reimbursement Matrix slab used to pass claims for return / used product helps to garner annual saving of Approx. 2.2 Cr • RPC Introduction & Claim Rejection of products through FC/RPC help to increase in Rejecting Claim. Half yearly saving of Approx. 55 Lakhs• Re-Clause of Courier Agreement for arranging PODs reduce to 30 days from 45 days including revision in logistic Charges / Penalties (Courier Hit)• Fraud and Quality check on tickets by going data and historical analysis• Daily pushing mailer of order history with merchant to keep them notified• UAT of ticket automation in reduction of Agent efforts and closure TAT • Routing of Ticket/Query to concern team for reducing FRT and closure TAT• Pushing restriction on Salesforce & Seller Panel property at User’s Level

• Re-Open Escalation & NPS Drive process enhancement and push NPS up-to 30% while Re-Open counters reduced by 25-28%• Quality & Process Improvement with continuous process monitoring and exchange info with team, team quality improves up to 95% from 70%• Quality audit of team (9-10 members) and publishing score weekly, resolving individual queries and Escalation follow up till closure• Survey escalation closure with direct merchant engaging and try to implement feedback coordinating with teams• Drawing inferences / insights by analyzing large quantum of data and documenting As Is and To Be process maps / process flows and drafting SOPs• Identifying process gaps – risks / missing controls / leakages and recommend controls to mitigate gaps

• Planning, determining, and controlling the production on a daily basis to produce high quality products• Identify, negotiate, and liaise with vendors for services and materials• Floor management ensuring Stock takes/Goods Transfer/Minimum Damage