• Leading of Day to day customer service functions. Ensure all customer contact through phone, Email, and clienteling are being responded to within service level. Ensure consistency and accuracy to maintain our high standard of services.• Handling corporate emails, Solving/answering prospect and customer issues, complaints, question/queries & email in a professional manner. • Understand the customer grievances and provide appropriate resolution.• Provided timely follow up with the customer to ensure highest-quality service & build customer relationship.• Maintain client data base and sharing weekly/ Monthly MIS with Senior Management & internal Terms.• Providing back – up supports to sales teams at regional office.• Coordinated problem resolutions with various departments i.e. admin, Referral, accounts, law Department.• Working on new vendor acquisition & city launches.

1. Working on new vendor acquisition & city launches2. Contacting new taxi vendors and closing negotiations3. Handling complaints & management for customers during trips4. Working on analytics & reporting on supply side for better drivers5. Performing documentation check for vendors and drivers6. Working on driver development, training, and education7. Providing driver feedback & evaluation