Develop businesses with assigned customers and handling key accounts independently for MiddleEast(Saudi Arabia, Dubai, Israel) with clients Binzagr Unilever, Dabur Dubai, Prime Nuts, Sion Biotxt.Responsible for complete client servicing of existing customers and also identifying new customers.Understanding customer’s requirements - both, expressed as well as perceived needs. Liaise with their marketing, operations, purchase, and packaging development team.Being a single of point of contact between the customer and Company departments.Trouble shoot on complaints from both internal and external customers to ensure better performanceNegotiate supply terms and get orders executed within specified time linesResponsible for the Sales budget and the VA of the account

Handling exhaustive research for lead generation from African & European markets.(Extensively traveled to Ghana) Ethiopia And NairobiDriving new business through client acquisition, and developing new accounts.Handled printing of educational books for publishers and Govt. Tenders.Effie(Meeting MOE, USAID,UNICEF authorities.)Interacting directly with the clients for negotiation and service requirements.Managing accounts and orchestrating post-sale professional services and procedures.Establishing and maintaining relationships with high-profile accounts.Coordinating inter-departmental functions within the company (production, finance ECGC, quality control, timely despatch & logistics) to ensure smooth workflow process and maximum output.Organizing Repro’s presence in International Book fairs (London, Cape- Town, Frankfurt, Nairobi, Accra & Paris)Preparation of Annual Business plan and Achievement along with Quarterly and Weekly reviews.Diversification of the product line from soft case to hard case ,bible and institution booksNOTABLE ACCOMPLISHMENTSActively participated in Ghana Book fair generating new business leads (secured business worth USD 1.00mn)Achieved USD 3.58mn worth business and collection of USD 2.78mn till date.Successfully been handling 12 key accounts across various markets.Public relation – Appreciated for managing the client visit to India.

 Conducted a market survey to find out the awareness of e-fuel station among the customers. Designed a questionnaire to understand whether dealers are getting benefited from the automation system in terms of:- Quality and Quantity assurance Turnaround Time(TAT) Customer Relationship Management Conducted need analysis & measured satisfaction level of customers with the services provided by HPCL. Studied various components of Automation and their features. Competitor’s analysis was done to understand the latest technology change implemented by them. Gathered information on customers understanding towards e-fuel station Conducted Audit with sales officer in petrol pumps to know whether dealers are following MDG and increase in footfalls due to automation. Educated the dealers with the benefits driven to them by automation.

 Developed sales strategy for their new product. Implementation of various promotional activities and events. Analysis on competitors product was made and gap analysis was done Interaction with the sales executive and assisted them in the field to understand the reasons behind non performance of product(Colgate Total, Colgate sensitive pro relief ,Colgate deep clean.)