Manish Shankar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Successful PAN India rollout of Salesforce Lead Management Systems (LMS) for 750 Sales Executives in 200 retails outlets - Develop and Launch of Home Test Ride Campaign in LMS with minimal user SOP change- Project Lead from Ather for the Design, Development and Go Live of Salesforce CRM tool with CTI, TMS, WhatsApp Communication and Data Migration for 1M customer records without support downtime- Program Lead for Dealer Management System and increased Say/Do ratio from 68% to 110%… Show more - Successful PAN India rollout of Salesforce Lead Management Systems (LMS) for 750 Sales Executives in 200 retails outlets - Develop and Launch of Home Test Ride Campaign in LMS with minimal user SOP change- Project Lead from Ather for the Design, Development and Go Live of Salesforce CRM tool with CTI, TMS, WhatsApp Communication and Data Migration for 1M customer records without support downtime- Program Lead for Dealer Management System and increased Say/Do ratio from 68% to 110% for the PI by meticulous planning and prioritization- Collaborated with Product and Business Owners on key decisions of Budgeting and resource allocation- Managed Risks to ensure that BAU activities are not impacted- Successfully implemented the changes in the LMS, DMS and CRM for the launches of Ather 450S and Ather 450X series Show less

Bengaluru, Karnataka, India

- Launched Loyalty Rewards Program which enabled customers to utilize accrued credit points against purchases made at Partnered outlets. - Program managed the launch of E-commerce platform for Ather Merchandise - Launched Ather accessories products by defining the GTM plan and overseeing its execution by managing temporary CFTs- Implemented multiple major Government policies as BCRs impacting price revision, national sales operations and the customer journey, by assessing the… Show more - Launched Loyalty Rewards Program which enabled customers to utilize accrued credit points against purchases made at Partnered outlets. - Program managed the launch of E-commerce platform for Ather Merchandise - Launched Ather accessories products by defining the GTM plan and overseeing its execution by managing temporary CFTs- Implemented multiple major Government policies as BCRs impacting price revision, national sales operations and the customer journey, by assessing the impact on internal and external customers- Implemented numerous major system features/utilities in the Dealer Management System to help optimize the Sales operations and aid compliance/audit requirements- Managed the CFTs responsible for the key system changes and migration of customer data before the launch of Ather 450X - Gen 3 - Defined and set up programs to operationalize new P&L vertical for Accessories and Merchandise and other strategic projects that had crucial impact at the organizational level- Collaborated with Directors to bring together CXOs and Functional heads-SVPs to close critical decisions in expedited manner- Volunteered as a Module Lead for DEI project: Adoption of Inclusive language across the organisation Show less

Bengaluru, Karnataka, India

- Built a portfolio of Financing, Payment solutions and Insurance products for the launch of Ather 450X - E2E ownership of the GTM plans for taking the Retail and Inventory Finance portfolio products Live from scouting partners to deployment across channels for the Ather 450X launch- Interacted and maintained long term relationships with International Business partners to find synergies in future and support them with any requests internally.- Defined sales operations flow for the… Show more - Built a portfolio of Financing, Payment solutions and Insurance products for the launch of Ather 450X - E2E ownership of the GTM plans for taking the Retail and Inventory Finance portfolio products Live from scouting partners to deployment across channels for the Ather 450X launch- Interacted and maintained long term relationships with International Business partners to find synergies in future and support them with any requests internally.- Defined sales operations flow for the MVP version of new Dealer Management Systems (DMS) with the help of process flow diagrams and represented the sales function in new product/system UATs- Key role in growing sales contribution of Retail Finance through offline mode activation- Introduced an Industry first insurance coverage for Electric Vehicle chargers in India by negotiating with partner and liaising with Legal/ Engineering teams of internal/external parties - Launch of Insurance aggregator portal to introduce new options and build trust in the Brand for Ather 450x launch Show less

Bengaluru Area, India

- Owned and defined government subsidy operations responsible for 35% of the organization's revenue- Operationalizing Sales (Order Management) across company outlets - Leading a team of 8 operational resources to complete government subsidy operations for 1000 vehicles amounting to INR 2.7 CR of subsidy amount within one week- Managed key relationships with Payment gateway Vendors and maintained KPIs for payment transactions- Improved operational accountability in Order to Cash… Show more - Owned and defined government subsidy operations responsible for 35% of the organization's revenue- Operationalizing Sales (Order Management) across company outlets - Leading a team of 8 operational resources to complete government subsidy operations for 1000 vehicles amounting to INR 2.7 CR of subsidy amount within one week- Managed key relationships with Payment gateway Vendors and maintained KPIs for payment transactions- Improved operational accountability in Order to Cash cycle and reducing the TAT from 21 days to 13 days- Converted Voice of Customer (VoC) data into actionable insights by leading the VoC program in Sales operations function, that helped increase customer experience and satisfaction scores in feedback surveys Show less

Bengaluru Area, India

- Educate potential customers about EVs and the Tech that differentiated Ather from normal IC Engine scooters- Conduct Retail/ Marketing experiments and surveys to obtain critical feedback on brand perception and product- Explain the Engineering or design of the product to investors and vendors - Responsible for implementing key business projects on the shop floor and provide feedback to the Business team in timely intervals

Bengaluru Area, India

Bengaluru Area, India

Hosakote

Industrial Engineering And Management, Iem

Puc

Education record