In my current role as Data Engineering Director, I am passionate about solving problems, maintaining our Big Data platform for our end-users and planning ahead for our future needs - Capacity for expansion and using new technology. In addition in the Operations Analytics Space ensuring all operational KPI and Insights that Dell Digital Needs are accurate and available - e.g. CDO Dash, Story Velocity, Incidents, Defects, Eco Availability, etc

Informed Dell Digital leaders on monthly progress on our Digital Transformation with insights on Oppty areas by coordinating with L4 leaders, Finance and SMEs in developing the Business Case for Cloud migration.Insights were delivered via self-serve detailed dashboards and alerting solutions and sharing in exec staff and operations meetings

Worked with a global team to provide data-driven insights and recommendations to improve the Dell support website. A key part of the role is being able to distill data to provide actionable information. Updated business partners on site performance & early warning alerts if significant variation in key metrics and post-launch call-outs.

Worked with customers to improve their website experience by personalized quick fixes and re-directing/managing larger issues to the right teams. Being the eyes and ears of the team to listen to Voice of the Customer.

•Worked on continuous improvement processes using Lean and Six Sigma methodologies and coordinating with various cross functional teams•Actively involved in coordinating with IT and Logistics teams to enable FedEx shipments to remote zips and reducing manual shipments by 20%•Performed business wide self-assessments to stay compliant to SOX requirements•Worked on smaller projects ranging from packaging changes, simplifying and reducing HD kitting inventory transaction helping lower DSI, IT change requirements and any new process changes/escalations•Coordinated APICS CPIM certification program for the site and mentored participants resulting in 3 new certifications

• Managed 5 supervisors and 135 staff shipping over 20,000 orders per day direct to customers under warranty in the US and 40 worldwide hubs• Exceeded same day ship goals (99.96% vs 99.90% goal) and achieved 18% YOY productivity improvement with a 20% improvement in external customer quality• Actively involved in coordinating with IT and Logistics team to enable Fedex shipments for remote zips and reducing # of manual ships by 20%• Worked on seed stock replenishment for Best Buy project and developing a stable process for the same

• Planned & implemented various operational processes to establish new logistics fulfillment center for Dell Ink, Options & Warranty businesses at West Chester, OH hitting all go-live dates• Ensured 3PL & transportation vendors provided services at expected cost, quality & service levels• Lead discussions on customer issues & process improvements internally & externally and served as key business partner for internal interactions with manufacturing, fulfillment and central logistics groups• Setup the International shipping department which included planning for adequate resources (human & capital equipment) till establishing & sustaining performance• Worked on Six Sigma Business Process Improvement projects to improve Dell’s e-commerce business model for small package fulfillment to customers

• Setup production and quality engineering processes for DFS operations which provides asset recovery services for off-lease systems previously leased by Dell customers• The services include receiving, testing, repairing, repackaging, cleaning / refurbishment and disassembly for parts reclamation• Worked hands-on to validate customer feedback on a weekly basis on all returns and ensured finished goods vendor conformed to quality requirements• Worked with DFS Ops and Dell management in discussing/clarifying specs, processes and identifying / fixing training issues• Worked on external customer quality data analysis and reduction efforts by breaking down the weekly metrics by line and route thus providing operations precise data to drive corrective action• Completed ISO Auditor training and supported/conducted internal ISO audits at ARC• Involved in Best Of Breed meetings with ARC-Europe with quality and process comparison studies

• Was responsible for planning, scheduling, coordinating and storage of raw materials through the warehouse cycle• Certified in Six Sigma Green Belt and mentored Yellow Belt six sigma projects and actively involved in other Green Belt projects• Managed 16 direct report in diverse material groups• Developed and managed Microsoft COA label returns process

Worked on ‘The effect of E-commerce on the Economy and Environment’. We hoped to study the impact on an individual firm using At-Risk software and on the economy in general using Input-Output Cost Model.• Simulated the CCAD Helicopter Blade Re-manufacturing shop using Witness Simulation software to study the performance of the shop.• Developed HP mobile device-to-PC connection to enable easy and error free collection of time study related data from the shop floor.

Planning and providing new / improved facilities for Engine and Axle Assembly lines / Test Beds whenever a new product was introduced or an existing product was to be assembled at a new location. Worked on cost analysis for buying new equipment • Optimized assembly lines for engine and axle assembly.• Led the Engine and Axles Assembly group for QS9000 audit related activities.