Experienced Program Delivery Leader specializing in ERP & CRM business transformations for over 18 years. Committed to delivering quality outcomes within budget and schedule, passionate about driving organizational change and fostering innovation.

• Leadership Roles: Program Lead, Solution Architect, Principal/Lead Consultant, providing strategic direction and expert guidance.• ERP Expertise: Extensive knowledge of CRM & ERP modules including, Finance, Trade, Supply Chain, Manufacturing, and Projects.• Project Leadership: Directed numerous end-to-end ERP projects on Microsoft Dynamics 365 ERP, delivering high-quality outcomes and driving substantial business improvements.• Executive Collaboration: Partnered with C-level executives and business stakeholders to align project goals with organizational strategies.• Operational Excellence: Skilled in stakeholder engagement, project coordination, risk management, and ensuring projects are delivered on time, within scope, and within budget.• Successfully delivered a $20M program implementing ERP across four countries.• Application Integration: Strong knowledge of enterprise architecture and systems integration methodologies. • Proficient in Microsoft technology stack: Power Platform, Azure, SQL, Dynamics 365 ERP & CRM.• Comprehensive Management Experience: Program Management, Change Management, Vendor Management, Incident Management, Problem Management, Release Management.• Cross-Functional Team Leadership: Led complex ERP implementation projects with cross-functional teams.• Diverse Frameworks Experience: IT Service Management (ITSM/ITIL), Agile, Waterfall, RACI Matrix, Six Sigma.