Manish Kumar Sahu Email & Phone Number

Dedicated and Seasoned Customer Service Leader | MBA Candidate | Expert in Case Management and Team LeadershipWelcome to my LinkedIn profile! I'm a dedicated and seasoned professional with six years of progressive experience in the customer service industry. My career journey has been a dynamic one, marked by consistent achievements, fostering innovation, and driving organizational success. I'm driven by the belief that customer satisfaction is at the heart of any successful business, and I'm passionate about leveraging my expertise to contribute to a dynamic team and make a meaningful impact on a company's growth and goals.Professional Experience:MASPPA TECHNOLOGIES PVT. LTD.As a Customer Support Specialist at MASPPA TECHNOLOGIES, I played a pivotal role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. I provided timely and courteous support through various channels, including phone, email, and chat, addressing inquiries, issues, and product-related questions. I also utilized a CRM system to document and track customer interactions for efficient case management.AKS CONSULTANCYL3 Team LeaderAt AKS CONSULTANCY, I had the opportunity of leading a team of 25 customer service representatives. In this role, I oversaw daily operations, scheduling, and performance evaluations. Collaboration with the management team. My role included monitoring customer interactions to ensure adherence to company standards, providing timely feedback for improvement, and resolving complex customer issues to maintain a 100% customer satisfaction rate.PTS CONSULTANCYL2 Level, Case Manager for AmazonAs a Case Manager for Amazon, I provide holistic case management services. I initiate and respond to inquiries about leave and disability events, ensuring compliance with relevant laws and benefit plans. My role involves critically assessing and adjusting case management plans to meet changing employee needs, troubleshooting issues, and educating managers and business partners. Additionally, I maintain accurate and timely records and collaborate with various departments to ensure a seamless case management experience.Education:Bachelor of Commerce from the University of CalcuttaPursuing an MBA in Marketing from Jain Deemed to be University- Distance LearningSkills:LeadershipCustomer Relationship Management (CRM)Communication and Interpersonal SkillsPerformance Metrics and KPIsData AnalysisAssessment and EvaluationThank you for visiting my LinkedIn profile, and I look forward to connecting with you!