Team Leader, Augtech Nextwealth It Services Private Limited-
Augtech Nextwealth It Service Pvt Limited
Bhilai, Chhattisgarh, India
Monitoring and coaching agents Monitoring calls to ensure positive client experience and provide direct feedback on observed performance, Regular one-on-one session with agents and giving feedback, Ensuring team bonding and team interaction to avoid attrition, MIS Reporting as well as optimum utilization of resources and system, Monitoring and evaluating metrics ,identifying required action to achieve service level and quality, Maximising resolutions and minimizing escalation from client perspective, Monitoring calls to ensure positive client experience and provide direct feedback on observed performance, Regular one-on-one session with agents and giving feedback, MIS Reporting as well as optimum utilization of resources