Manisha - Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Manage local DNS/DHCP/File server/Tivoli server to support day-to-day operations- Use diagnostic tools to analyze, troubleshoot and resolve problems associated with network connectivity and/or workstation hardware/software- Use tools and methodologies to load, copy and customize operating system configurations for deployment- Diagnosis, repair and/replace hardware such as motherboards, SMPS, RAM, laptop LCD screens, laptop keyboard, proc coolant, Avaya hard phone configuration, video conferencing equipment, etc.- Build and support Windows, MacOS and iOS workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance- Install, configure and support all desktop applications (such as MS Office, Outlook, Skype for Business, One Drive, softphones, HDD to HDD Imaging / Ghosting, printer, scanner, bio metric, data encryption, VPN, WIFI configuration, and firmware updates for deskside equipment such as Cisco & Avaya phones)

Greater Toronto Area, Canada

• Provide support for desktop Standard Products and workspace• Apply emergency software fixes in support of incident resolution• Virus eradication using agreed-to procedures• Update the status of the call through to completion in the Ticketing System• Reload standard image electronically via server or other approved portable media, if required based on incident diagnoses• If applicable, upon completion of the Deskside Support services call, update the asset configuration item (CI) information

Greater Toronto Area, Canada

• Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications• Tests configured systems for appropriate functioning and troubleshoot for any errors found.• Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements• Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied -Complies with departmental training certification requirements based on configuration, level by job function• Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures• Researches hardware and software literature to keep abreast on new product/service developments and announcements• Works with Lead Technicians on difficult to solve problems or configurations

Computer Systems Technology, Computer/Information Technology Administration And Management

Computer Networking And Technical Support, Computer Systems Networking And Telecommunications