Manisha Dahiya Email & Phone Number

With over eight years of cross-functional leadership experience in the BFSI industry, I am a banking expert who can deliver value to any organization. I have a postgraduate degree in banking and financial support services, and I hold certifications in AML and KYC, Scrum, Lean Six Sigma, and compliance. As an assistant manager at The Federal Bank, I was responsible for overseeing branch operations, transaction monitoring, fraud prevention, compliance, credit risk analysis, and customer service. I leveraged my skills in digital banking, CDD, EDD, KYC, AML, screenings, sanctions, PIP, PEP, and risk regulatory reporting to ensure quality, compliance, and productivity standards. I also contributed to strategic planning, team management, and process improvement initiatives, demonstrating my innovation, creativity, and leadership acumen. I am passionate about customer satisfaction and excellence, and I always strive to exceed expectations and drive results.