Manisha Patel, Pmp Email & Phone Number

Greater Chicago Area

• Hired for expanded Card Member Rewards program for credit members. Built product roadmap in collaboration with product manager and architects in an omnichannel environment. Developed detailed product requirements to.
• Managed API based product for web rewards.
• Ownership of “Voice of the Customer” feedback and card member issues for the program.
• Built a full process map of the Rewards program to identify risks and vulnerabilities.
• Implemented monthly stakeholder reviews to define and validate Minimum Viable Product (MVP).
• Led cross-functional teams to accelerate time-to-market and enhance product performance.

• Lead system modernization moving client’s 5 legacy systems to Pivotal Cloud Foundation (PCF) technology with 2 Agile engineering teams. Broke down initiatives, features, and developed detailed product requirements with.
• Coordinated dependencies and release schedule with 2 Agile, cross-functional teams, and client development teams.
• Led Blue-Green deployments with integrations to client external systems.
• Established team Agile processes to increase productivity and reduce quality issues.
• Drove the creation of an integration test environment involving customer legacy systems across environments.

• Promoted to join modernization to PCF project for Acquisitions teams. Facilitated team meetings and ceremonies, working closely with internal stakeholders and external vendors to break down feature and user stories.
• Product owner leading 2 Agile teams in Shared Services.
• Led Modernization initiative through several evolutions of internal Agile change.
• Successful release deliveries through frequent change.
• Dependency coordination and risk management.
• Established KPIs and JIRA.

• Training and coaching 2 onshore/offshore Scrum teams. Led daily standup, sprint planning, retrospectives, and other team ceremonies. Developed performance metrics for continuous improvement. Managed risks and.
• Lead 2 waterfall teams through a first-time Agile adoption.
• Successfully transitioned API product deliveries into an Agile delivery structure.
• Established Team Agreements, Definition of Done (DOD), Definition of Ready (DOR), as well as team ceremonies, development, and standards for blue-green deployments.
• Reduced the transition period through a combination of group and individualized coaching.
• Reported to leadership on team agile adoptions.

• Promoted to support Enterprise solutions for Systems Management support for Change, Incident, and Problem Management, as well as Service Desk requests. Collaborated with stakeholders to develop effective project plans.
• Awarded team President’s Award for a database conversion project in 2015.
• Delivered System Management enhancements with planned dependencies in a cross-functional environment.
• Designed and executed project schedules and plans, ensuring timely delivery.
• Implemented project management best practices across the SDLC for risk and quality management.
• Developed action plans and recommendations on project issues to remove blockers and mitigate risk.

• Hired to deliver the Merchant Accounts Get Incredible Care (MAGIC) system to enhance merchant inquiries and response times. Gathered requirements, process mapping, and process improvements.
• Created and maintained all project plans collaborating with business and cross-functional teams.
• Release coordinator for all production releases ensuring validations and acceptance.
• Led globally dispersed application team.
• Reported to management and executives.
• Orchestrated Product Development Process (PDP) & internal Development Compliance for team.