Manisha Patel, Pmp Email & Phone Number

Greater Chicago Area

Hired for expanded Card Member Rewards program for credit members. Built product roadmap in collaboration with product manager and architects in an omnichannel environment. Developed detailed product requirements to define user capabilities, functional specifications, and data analytics with product, architects, UI, and Agile teams. Tracked dependencies across product teams to drive on-time deliveries. Defined test strategy, metrics, and KPIs. • Managed API based product for web rewards. • Ownership of “Voice of the Customer” feedback and card member issues for the program.• Built a full process map of the Rewards program to identify risks and vulnerabilities.• Implemented monthly stakeholder reviews to define and validate Minimum Viable Product (MVP).• Led cross-functional teams to accelerate time-to-market and enhance product performance.

Lead system modernization moving client’s 5 legacy systems to Pivotal Cloud Foundation (PCF) technology with 2 Agile engineering teams. Broke down initiatives, features, and developed detailed product requirements with architects, engineering teams, and client feedback. • Coordinated dependencies and release schedule with 2 Agile, cross-functional teams, and client development teams.• Led Blue-Green deployments with integrations to client external systems.• Established team Agile processes to increase productivity and reduce quality issues.• Drove the creation of an integration test environment involving customer legacy systems across environments.

Promoted to join modernization to PCF project for Acquisitions teams. Facilitated team meetings and ceremonies, working closely with internal stakeholders and external vendors to break down feature and user stories into a release strategy.• Product owner leading 2 Agile teams in Shared Services.• Led Modernization initiative through several evolutions of internal Agile change. • Successful release deliveries through frequent change.• Dependency coordination and risk management.• Established KPIs and JIRA.• Nominated for President's Award for modernization project.• Managing the Product lifecycle from requirement to Prioritization and Product Roadmap to Product Release • Own the product backlog, author the Epics / Features & Stories • Ensure the user stories are met the Definition of Ready (DoR) • Collaborate partner with UX, business teams and developers to design the solution for the product feature • Empowered to make all critical decisions regarding functionality and priority in the sprint • Sign-off on all product enhancements• Author release notes and participates in sprint and PI demos • Effective Implementation of Small Minimum Viable Products (MVP) to obtain the early and frequent stakeholders’ feedback• Managing the new backlog requests and engaging in cross-team collaboration to prioritize and address the requests • Promote the Agile Principles (SAFe / Scaled Agile)

Training and coaching 2 onshore/offshore Scrum teams. Led daily standup, sprint planning, retrospectives, and other team ceremonies. Developed performance metrics for continuous improvement. Managed risks and dependencies for teams to support project execution, working closely with product, architects, and engineering teams. Reported to leadership. Supported product owners with backlog grooming, story boarding using JIRA, Miro, SharePoint, and Lucid Charts.• Lead 2 waterfall teams through a first-time Agile adoption.• Successfully transitioned API product deliveries into an Agile delivery structure.• Established Team Agreements, Definition of Done (DOD), Definition of Ready (DOR), as well as team ceremonies, development, and standards for blue-green deployments.• Reduced the transition period through a combination of group and individualized coaching.• Reported to leadership on team agile adoptions.• Organize and Support the technology program execution on daily basis and working across multiple departments.• Report the deviations on Project progress and timelines to partners.• Guide agile teams through shift left.• Mapping Business Requirements to Test Strategy and providing best tested solutions involving identification of stakeholders, evaluation & definition of scope of testing, risk management, and defining clear requirement checkpoints for successful implementation• Collaborated with product owners, team members, and other scrum masters to define solutions and drive progress• Coached teams in Agile practices and provided necessary guidance to create positive mind set to Agile methodologies• Actively address the issues or blockers to keep team remain focus on achieving the objective of Iteration • Co-ordinated with agile teams within our value steam and other value stream teams and helped the team to operate and deliver as per plan • Represented the Scrum of Scrum (SoS) meetings

Promoted to support Enterprise solutions for Systems Management support for Change, Incident, and Problem Management, as well as Service Desk requests. Collaborated with stakeholders to develop effective project plans and timelines. Reporting to leadership. Issue management and dependency planning.• Awarded team President’s Award for a database conversion project in 2015. • Delivered System Management enhancements with planned dependencies in a cross-functional environment.• Designed and executed project schedules and plans, ensuring timely delivery. • Implemented project management best practices across the SDLC for risk and quality management. • Developed action plans and recommendations on project issues to remove blockers and mitigate risk.• Redesigned Wireless inventory System, a Java designed application, including auto import of data from a software Auto discovery system. This resulted in the reconciliation of software data in the asset management system that provided for better license accountability • Defined the change process, installing various software packages and supporting the various audit standards that rely on the Change Management process• Change Management, Release Control, Project coordination • Implemented the Change Advisory Board, this resulted in better change reviews and coordination as well as aligning the process with ITIL best practices• Defined Change Management guidelines and standards to support International, Facilities processes including Change Policies• Create / Maintain and Project Plans• Management of Resources Both Internal and External• Process Creation and Streamlining• Provide Status Updates to Management and Executives• Create Maintain and Streamline Standard Operating Procedures• Technical Writing and Documentation ;Development & PDP Process from BPS Compliance• Technical Writing and Documentation/ Technical Design Implementation• Quality Assurance Testing

Hired to deliver the Merchant Accounts Get Incredible Care (MAGIC) system to enhance merchant inquiries and response times. Gathered requirements, process mapping, and process improvements. • Created and maintained all project plans collaborating with business and cross-functional teams.• Release coordinator for all production releases ensuring validations and acceptance.• Led globally dispersed application team.• Reported to management and executives.• Orchestrated Product Development Process (PDP) & internal Development Compliance for team.